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MarTech’s CRM experts to follow

Martech

Martech is marketing and CRM is arguably the original martech. Because it is so useful, CRM is constantly evolving to meet the newest challenges and customer behaviors. So here, in alphabetical order, are MarTech’s CRM experts to follow. So here, in alphabetical order, are MarTech’s CRM experts to follow.

CRM 88
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Blueshift Offers a Simple B2C Customer Data Platform

Customer Experience Matrix

It’s just over two years since I started writing about Customer Data Platforms. B2C CDPs have often included campaign engines that manage triggers, query-based segmentations, and multi-step program flows in addition to predictive models. B2C marketers, especially in ecommerce, will find it worth a look.

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Salesforce and Google Release AI-powered Commerce Tools with B2B Implications

ANNUITAS

Google has released a new set of chatbots for automated commerce, as well as some new self-service customer service tools and search optimization capabilities. On the surface, much of these product announcements seem aimed at B2C GTM teams and general retailers. The reduction in friction for commerce is clear for B2C users.

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Can you do top-of-funnel marketing automation without CRM?

Biznology

The solution, of course, is marketing automation linked to your customer relationship management (CRM) software. Fortunately for SMB marketers, CRM is becoming main stream. You likely depend upon CRM software to run your entire business. Marketing automation combined with CRM is a real benefit to sales organizations.

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Deliver a Better Buying Experience With CRM-Powered Payments

Hubspot

In today’s world of digital transformation, customers have come to expect streamlined and easy processes for every interaction they have with a company – and are willing to go elsewhere when those needs aren’t met. This is a trend that’s long existed in the B2C world that has accelerated in B2B over the past 18 months.

CRM 67
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CRM Automation: A look into AI in Lead Generation

Valasys

Introduction CRM systems are used by many B2B and B2C companies to organize their business processes and make complex tasks easier to complete. AI in lead generation takes the drudgery out of the time-consuming tasks of customer acquisition and management.

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The Ultimate B2C Marketing Automation Guide: How It’s Different

SendX

I would like to answer that with some little stats - email is the third best way for content distribution among B2C marketers and In 2020 alone there were 4 billion email users globally and is set to grow to 4.6 What is B2C Marketing? Let’s advance further with the role of automation in b2c marketing. billion users in 2025.