A Quick Guide to Automated Customer Service — And Why It’s Actually Good for Humans
Salesforce Marketing Cloud
OCTOBER 31, 2023
But according to recent Salesforce research, only 58% of service organizations report using this technology. Perhaps that’s why chatbot popularity is on the rise: our research found that 55% of customers have used chatbots for simple customer service — up from 43% in 2020. How do you get started with automated customer service?
Let's personalize your content