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Never waste a crisis

Varicent

Stop every automated message Sales sequences/cadences Email blasts Nurture programs Scheduled blogs Scheduled social posts Rewrite everything (net-new content is better) Everything is changing fast Get into the headspace for 6-weeks or 12-weeks from now Write everything as if you’re in Italy You don’t have time – do it now.

P2P 88
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6 social media marketers on the future of social messaging

Sprout Social

We’ve all experienced calling a customer service line and instantly hearing an automated message, only to listen to jazzy elevator music until we are connected with a representative. Chatbots can provide quick automated replies for frequently asked questions, respond at any hour and create tickets for an agent to address during working hours.

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There’s a new B2B mandate

Canadian Marketing Association

To validate what’s happening on the ground at Canadian B2B organizations , CMA sought out a trio of B2B experts, each offering a unique vantage point but agreeing on the same theme: There’s a new mandate for B2B marketers and it’s about connecting person-to-person, or P2P. We can thank digital for this.

P2P 48
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Customer Engagement Software Pricing Guide

TrustRadius Marketing

10 Workflow automation Customer journey templates Customer journey tracking Email campaigns Account health scores Freshdesk 8.5/10 10 Workflow automation Customer journey templates Customer journey tracking Email campaigns Account health scores Freshdesk 8.5/10 Automated workflows can help you save time.

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CMO Spotlight: Jonathan Becher, SAP—TEAMS Work for PEOPLE and deliver EXPERIENCES

LEADership

’ You can sum up the change as moving from B2B to P2P—people to people,” Becher says. ” The important thing to remember when adopting a P2P approach is that people need to work together for engagement to become a reality. See what’s working and make it work harder, faster, better.

CMO 40
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Customer Engagement Software Pricing Guide

TrustRadius Marketing

10 Workflow automation Customer journey templates Customer journey tracking Email campaigns Account health scores Freshdesk 8.5/10 10 Workflow automation Customer journey templates Customer journey tracking Email campaigns Account health scores Freshdesk 8.5/10 Automated workflows can help you save time.

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Customer Engagement Software Pricing Guide

TrustRadius Marketing

10 Workflow automation Customer journey templates Customer journey tracking Email campaigns Account health scores Freshdesk 8.5/10 10 Workflow automation Customer journey templates Customer journey tracking Email campaigns Account health scores Freshdesk 8.5/10 Automated workflows can help you save time.