Remove attitudes report survey
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Marketers more optimistic even as budgets fall

Martech

Marketers are feeling much more optimistic this quarter, according to the CMO Survey from Deloitte. Nearly half (49%) reported feeling “more optimistic” about the U.S. in the spring survey. By sector, B2C Services companies report the highest rate of optimism, with 72% reporting feeling more optimistic.

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AI and marketing: What the stats show

Martech

Not just in the technology, but in attitudes and usage. Here’s a collection of statistics about AI and marketing with the date of the survey included. Marketers’ attitudes towards AI 50% of marketers believe inadequate AI adoption is holding them back from achieving their goals. When it comes to AI, change comes fast.

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Companies Scramble to Report on COVID-19 Business Impact

Customer Experience Matrix

While the shape of things to come is impossible to guess, reporting on industry changes has become a marketing trend of its own. Customer Data Platform vendor Amperity reported a less rosy result in its COVID-19 Retail Monitor , which draws data from Amperity’s retail clients. Retail foot traffic tracker Placer.ai

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Six Proven Strategies to Build Customer Relationships and Brand Loyalty

Webbiquity

Reduces customer churn : According to reports , 61% of consumers stop spending with a brand due to poor customer experience (CS). Choose a CRM tool that offers live chat, frequent and automated customer surveys, and quick delivery tracking features. For example, Costa Coffee uses an NPS survey to collect customer feedback.

Loyalty 312
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What inflation’s cultural impact means for marketing

Martech

We’re not where we were a year ago — but lots of consumer attitudes and behaviors are still ripple effects out of that initial inflationary moment.” 38% of respondents reported cutting their discretionary income (a YoY increase of 15% on 2022). Take the 2023 MarTech Replacement Survey Get MarTech! In your inbox.

Gartner 110
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5 Essential Sales Enablement Best Practices to Speed Up Sales Cycles

Act-On

Research finds that over half of organizations report higher-quality leads because they use personas. Research can include customer surveys, sales team interviews, reviewing internal data, and more. The right strategy, right tools, and right customers In the end, sales enablement is first and foremost about attitude.

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Privacy-Protecting Systems Are The New Green

Customer Experience Matrix

But the same surveys show a substantial minority don’t want their data tracked at all and many have stopped using big social media platforms due to privacy concerns. It’s hard to find consistent data over time but it’s a safe bet that this GlobalWebIndex report is correct that consumers' privacy concerns have grown sharply in recent years.