Companies Scramble to Report on COVID-19 Business Impact
Customer Experience Matrix
APRIL 1, 2020
While the shape of things to come is impossible to guess, reporting on industry changes has become a marketing trend of its own. These range from obvious (consumers are accepting more product substitutions in the face of stock-outs) to intriguing (canned goods sales rose twice as much in the U.S. UK, Australia, India, and Singapore.
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