Were Henry Ford and Steve Jobs Right About Customer Feedback?
Martech Advisor
JANUARY 15, 2020
However, their stories prove that by ignoring consumers blindspots are created and competitors succeed, writes, Leela Srinivasan SurveyMonkey CMO. Does the prevalence of feedback mean we should be incorporating it into our plans? Famous entrepreneurs Henry Ford and Steve Jobs were known for dismissing customer feedback.
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