Not all integrations are created equal: 4 layers of app integrations with SaaS platforms


A light UI integration might only have a read-only spot in the platform’s interface where an app may surface limited information about its own data or activity. It can authenticate app ratings and reviews from real users to prevent astroturfing. As an example, consider three hypothetical options for connecting a webinar app with a CRM platform: Option A represents a simple, iPaaS-style integration. Option C depicts a deep integration between the webinar app and the CRM.