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Farewell Forrester Research; Hello B2B Content Intelligence

PathFactory

After 7+ years as a SiriusDecisions then Forrester analyst leading B2B content research, I joined PathFactory as SVP of Product Marketing and Research. In its 2021 B2B Buying Study study, Forrester benchmarked that over 80% of B2B purchases involve three or more people in a typical buying group.

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The B2B customer journey is set on a digital track

Martech

Bruno previously spent almost five years at Forrester on the sales technology and B2B e-commerce beat. “I ” Buyers, Bruno observed, overwhelmingly start their journeys on a digital device. Bruno recalled from his Forrester days that the figure was something like 99% way back in 2017. This isn’t new.

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Why Intent Data is a Must-Have to Boost Your Revenue in 2022?

Albacross

And 62% of B2B buyers can make their purchase selection solely based on digital content. To meet ideal buyers earlier in the journey and make an impact before your competitors do so, B2B companies need to craft company-wide strategies to dig deeper into the unseen buyer journey. Source: Forrester , 2021).

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Drive growth with account-based marketing

Martech

Most of the B2B buying journey is conducted anonymously until the buyer gets closer to the point of purchase, which is why a tech-driven “zero-touch” demand gen strategy is critical for growth. 63% of purchases have more than four people involved in the buying group (up from 47% in 2017). Why it’s hot.

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20 Ingenious Ideas to Transform Customer Experience (CX) in 2020

Martech Advisor

For example, if users are dropping off a particular page, you can use qualitative analytics tools (heatmaps, session recordings, etc.) This requires businesses to take a holistic and customer-centric approach to develop IVAs that appear coherent across various channels and throughout the buyer journey.

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7 B2B Demand Generation Myths to Guide Your 2019 Strategy

SnapApp

As we discuss in Demand Generation: An A-Z Guide for B2B Marketers (with Strategies & Examples), “Both Forrester and Gartner predict that by 2020, 80 percent of the buying process will occur without any human contact. Consumers are now in the driver’s seat in their buyer journey.”.

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7 Ways to Implement an Effective Omni-Channel Strategy

Sharpspring

Omni-channel marketing acknowledges that consumers have ready access to information and will move between devices and channels during the buyer journey. Loyal customers make referrals and can be worth up to 10x their first purchase. 1) Create Buyer Personas. What is the purchase frequency? How are purchases made?