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The Single Most Important Element for Increasing B2B Lead Gen and Sales

Webbiquity

Once a site visitor has searched for and filled their online shopping cart with desired items, competing the purchase requires literally one click: Amazon knows the customer’s preferred method of payment, credit card details, shipping address, even preferred shipping mode.

What’s the Difference Between an Experience and a Customer Experience?

Content Standard

Since the inaugural web transaction, websites have changed to try and meet customer needs. Product, sales, marketing, and others all work to optimize and improve their slice of the internet, siloing innovation and breaking up customer experience design. Customer Experience.

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What’s the Difference Between an Experience and a Customer Experience?

Content Standard

Since the inaugural web transaction, websites have changed to try and meet customer needs. Product, sales, marketing, and others all work to optimize and improve their slice of the internet, siloing innovation and breaking up customer experience design. Customer Experience.

The Role of MarTech in Customer Service — The New Marketing

chiefmartech

This guest post is based on Jay’s new book, Hug Your Haters — illuminating customer service as the new marketing and the role that a new generation of marketing technology plays in its success. Customer service is the new marketing. Customers love this.

The Most Important Force for Increasing Leads and Sales

Webbiquity

Once a site visitor has searched for and filled their online shopping cart with desired items, competing the purchase requires literally one click: Amazon knows the customer’s preferred method of payment, credit card details, shipping address, even preferred shipping mode.

Price Matching Pros and Cons for Online Retailers

Webbiquity

Very often though, businesses rely almost entirely on “lowest prices” as their unique proposition (though it can be argued that at that point it is no longer exclusive at all) rather than trying to differentiate themselves in a truly effective way. Guest post by Alex Walker.

Social media and mobile produce a commoner sense

Biznology

Time was that when a customer came into your store, the purchase decision was made there. You could count on the majority of your customers making decisions about your stock based on a small variety of factors in the past. Image via Wikipedia. by Eva Lyford.