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9 Chatbot builders to enhance your customer support

Sprout Social

With personalization capabilities, your chatbot can accurately represent your brand while providing customized user experiences, enhancing interactions and making them more productive and engaging. HubSpot HubSpot is a leader in marketing and sales platforms, offering a versatile chatbot builder as part of its Service Hub product.

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Want to innovate like Amazon? Here’s their formula

chiefmartech

You can’t escape Amazon in the digital economy. A week ago at the MIT Platform Strategy Summit , Dirk Didascalou , vice president of IoT at Amazon Web Services (AWS), laid out their approach to innovating at scale. Amazon is relentless with these principles, and that makes all the difference. Have a nice day!”).

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Reputation Adds Messenger API Support for Instagram

Nuvi

. – June 2, 2021 – Reputation , the global leader in reputation experience management, today announced that it will be among the first Customer Experience vendors to integrate Messenger’s new Messenger API support for Instagram into its platform. To learn more about Messaging, please visit reputation.com/products/messaging/.

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SAS by the Sip: SAS Viya Offers Open APIs to Individual Services in the Cloud

Customer Experience Matrix

The new SaaS software has also been relatively easy to integrate with other systems through open APIs and standard scripting languages such as Python. This is a cloud-native system** that will reproduce existing SAS functionality and be compatible with the existing SAS 9 products. It will officially run on Viya once Viya is released.

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9 Best SMTP Services for Reliable Transactional Emails

Optinmonster

If you have a specific one you’re interested in, feel free to use these links to jump directly to it: SendLayer SMTP.com Brevo (formerly Sendinblue) Mailgun SendGrid Amazon SES Postmark Google Workspace Moosend 1. Their transactional email product is also one of the best SMTP service providers on the market.

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5 Disruptions to Marketing, Part 2: Microservices & APIs (2018 Update)

chiefmartech

MICROSERVICES & APIS (2018 Update). Microservices & APIs — these cloud-based solutions have evolved from closed, monolithic applications with solely human UIs into more open services that also expose APIs for other software applications to interact with them and mash those capabilities together into whole new solutions.

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ELI5: brand combination searches

Kevin Indig

You search for “amazon”; Google shows you results from amazon.com. The same principle also works for brand combination searches, like “amazon bar soap” It’s a combination of a brand and a generic keyword. Product Review updates prioritize reviews that prove the author has actually used the product.