Buzz Marketing for Technology

MARCH 25, 2010

In my last post we discussed the 4 reasons why using Social Media pays to provide Support : Customers prefer a good customer experiences to low prices, helps aid in spreading WOM, makes customer less likely to defect and results in high profitability for the company. Stumble upon something good? Share it on StumbleUpon.

Service 100

Service WOM RSS Digg 100

Buzz Marketing for Technology

APRIL 15, 2010

Zappos was founded in 1999 and sold to Amazon for $1.2 It’s that WOW or should I say WOM that enhanced the value of their marketing and attracted a player like Amazon. As I have said before customer service (or supporting existing customers) is the single best place to build your business case for Social Media.

WOM 100

WOM Service Word of Mouth Paid Search Agency 100

B2B Marketing Zone Posts

JULY 7, 2010

They help to support our arguments, enable us to build our business cases and they shine light on new opportunities and emerging market segments that hold potential for our offerings. Here’s a great example of an effective infographic that illustrates social media behavior by age group, based on a Forrester Research study.

Social Media 40

Social Media Inbound Marketing Enterprise Management Social Marketing 40