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Amazon Buys Whole Foods: It's Not About Groceries

Customer Experience Matrix

Most of the comments I’ve seen about Amazon ’s acquisition of Whole Foods have described it as Amazon (a) expanding into a new industry (b) continuing to disrupt conventional retail and (c) moving more commerce from offline to online channels. Those are all true, I suppose, but I felt they missed the real story: this is another step in Amazon building a self-contained universe that its customers never have to leave. This has nothing to do with Amazon being evil.

Pop quiz: What do Amazon Alexa and Whole Foods have in common?

chiefmartech

The easy answer, of course, is that they’ll both be controlled by Jeff Bezos and the rapidly evolving Amazon empire. But in my worldview, Amazon’s $13.7 Through that lens, what do Amazon Alexa and Whole Foods have in common?

Trending Sources

Welcome To The Age Of Ad Blocking

B2B Marketing Insider

Adobe and PageFair found that ad-block users are typically younger, tech savvy, and are more likely to use ad blockers than any other age groups. 41% of all the respondents surveyed between the ages of 18 and 29 years old said they use ad blockers.

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Re-thinking the future of TV in the Age of Binge

grow - Practical Marketing Solutions

Even when we are watching on a TV screen, large numbers of us are viewing pre-recorded shows or ones streamed via Netflix, Hulu, and Amazon Prime. Now, companies like Netflix are creating series made for streaming. They can largely avoid issues of aging, pregnancy, and departing actors.

Aging 76

Build your brand (for free)

Biznology

This is true whether you’re just selling yourself, Chris Abraham, or your company, Gerris Corp. “But what about all my competitors? I guarantee that the vast majority of your so-called competitors don’t even know you or your company exists.

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Why the economics of blogging are diminishing

grow - Practical Marketing Solutions

Back in 2009, it was a useful marketing tool to attract new clients, nowadays, it’s a personal diary to build a stronger connection with my existing follower base. In my estimation, the golden age of blogging has passed. which you can check out on Amazon for just $2.99!

70 Rising Social Media Stars

grow - Practical Marketing Solutions

Routine is available on Amazon. Jason Diller (DSM Group) — Diller went from doing incredible things in the landscape industry (with inbound marketing) to teaching other companies how to achieve the same success.

How 4 Brands Are Revolutionizing the Customer Experience

Modern Marketing

And the company has done a phenomenal job of using social media to capitalize on the resurging popularity of Duck Boots among high school and college-age kids. Obviously, this made an impression on me at a young age.

The Best “Business Books” for Your Summer Vacation

HG Data

In our information-overloaded age, along with the tools that enable us to collect, analyze and absorb vast amounts of data and information, we’ve become narrow scanners. sought emotional recovery in a physical challenge—to descend a rough and uncharted tributary of the Amazon.

47 Superb Social Media Marketing Stats and Facts

Webbiquity

90% of young adults—ages 18 to 29—use social media (compared to just 35% of those over age 65). All 100 of the top global brands maintain at least one company YouTube channel, and more than half (27 of 50) of CEOs in top global companies have appeared in a company video.

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Engage to Win, a Blueprint for Success in the Engagement Economy

Modern B2B Marketing

They want to build long-term relationships and align with brands that care about them and connect with them on a personal level across every channel and touchpoint. SIX: Everyone in the company has the opportunity to influence the engagement process—for good or evil.

All social media sites should offer profit sharing and ad revenue

Biznology

People have even taken to Patreon , “an internet-based platform that allows content creators to build their own subscription content service,” in order to offer value-based content that can be customized and optimized for what their friends and fans really want.

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3 Reasons You Should Be Using VoC to Enhance Customer Experience

Webbiquity

Now, with the Internet, it’s easy for a single review to severely damage or ruin a company’s reputation. 1) Companies Compete With Customer Experience. That translates directly into increased revenues for companies that have VoC programs. Guest post by Brooke Cade.

How to Make the Customer the Hero of Your Story

Hubspot

A common mistake companies make in marketing efforts is positioning their company or product as the hero of the story. The harsh reality is that your customers don’t care about your company or products - they only care about how you’ll meet their needs.

The 6 Biggest Marketing Storylines of 2016

Contently

Facebook’s incredible boom continued unabated this year as the company brought in record profits ; broke milestones (like 1 billion daily active users ); and opened up its subsidiary, Instagram, to a wave of advertising investment.

The Great Marketing Migration

chiefmartech

That’s not to say that companies don’t still need or want help from external service providers. The growing entanglement of product and marketing in a connected age. Most companies I talk with are still in the middle of that journey.

Social media giants tighten their grip on small content producers

grow - Practical Marketing Solutions

The digital age is supposed be the era of the solopreneur, allowing ordinary human content producers like you and me to start their own online media empire. The holy web has allowed us to bypass the former gatekeepers: Want to build your own radio show but can’t get a regular gig?

3 Tips for Future-proofing Your Digital Career

grow - Practical Marketing Solutions

It’s a neat gesture that ensures I will remember her for ages to come. Build a virtual network independent of your geo-location. Business life moves so fast nowadays that companies *cough* Fab *cough* skyrocket in one year and flop the next , massive layoffs included.

Skype 107

Blast Off: The Internet of Things Is Headed to Mars

Content Standard

A private company called Mars One has set even more aggressive goals, with plans to send up 24 volunteers on a one-way trip to Mars. These companies can entrench themselves as thought leaders in their tech specialties. A Blueprint for Building Experiences.

How I Learned to Stop Worrying and Start Loving Third-Party Data

Modern Marketing

Marketers love to get data about their customers, which helps them gauge patterns, predict behavior, build profiles, and serve up great content at the right time through the right channels. Third-party data, which companies get out-of-house from other companies, is viewed with suspicion.

7 Ways to Generate Leads on Social Media

Modern B2B Marketing

This way, participants can spread the word with their community and with every mention, you’re able to continue building the relationship by engaging and acknowledging their posts. It’s been a great way to highlight our unique expertise and build relationships with our participants.

Facing tough choices — Paid versus organic reach

grow - Practical Marketing Solutions

Seth Godin famously said that slapping remarkable advertising on an unremarkable product is a relic of the TV Age. He claims that most successful companies of the last decade (initially) didn’t pay for any advertising because their remarkability was baked into their product.

Summit or Bust: 5 Reasons You Can’t Miss Marketing Nation Summit

Modern B2B Marketing

I’m not going to say you haven’t, but there really is only one industry event for anyone that’s marketing in this transformational age. This means a shift away from traditional marketing and that brands will be required to learn how to build lasting relationships with their customers.

7 Confessions of a Digital Marketer (and How They Can Make You a Better Marketer)

Act-On

We are in the information age. Amazon uses data relentlessly, as reported by the New York Times. I get inspired by others – both other people and other companies. I build content and marketing calendars, workback schedules, and countless lists like a pro.

Why Marketing Automation is the Key to Sharing Strategic Insights with Sales

Modern B2B Marketing

As marketers, it’s no longer enough to be building the best communication with sales ; it’s vital that we deliver the highest quality prospects to the sales team and reduce the amount of time spent on unqualified inquiries.

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Is Your Data-Driven Marketing Strategy Racist?

Content Standard

In an effort to efficiently roll out its free same-day delivery service to Prime members, Amazon used an algorithm to identify regions and locations where that service would be most profitable. ” But Amazon pleaded ignorance, insisting that its decisions weren’t based on race.

The Customer Is King: 5 Inspirational Quotes from Customer-Centric Leaders

Modern B2B Marketing

Author: Yoav Vilner In this fast-paced digital age, reaching out to the desires and needs of consumers is more important than ever, particularly when your business is online and easily accessible.

Why Your Product Is Not What You Sell

B2B Marketing Insider

Working as strategists at a content marketing company, it’s crucial for our team to stay up to date on the latest trends in the industry and advise our clients on how to stay ahead of the curve. Its revenues reached nearly $16 billion and the company was worth over $31 billion.

Microsoft buys LinkedIn: the largest martech acquisition in history?

chiefmartech

billion in 2011 — and one of the largest in the history of the digital age (we’ll graciously look past that whole AOL acquiring TimeWarner fiasco ). LinkedIn Sales Navigator is a great example of the company marketing this capability.

Livestreaming: Twitch, Hitbox, and the massive opportunity in eSports

grow - Practical Marketing Solutions

Twitch, which is owned by Amazon , is big, bad and growing like crazy so you need to consider this as a mainstream marketing channel. If your business’ goal is to reach men between 18-24 years of age, you should be considering if eSports streaming could be a match for you.

‘The Necessity of Credibility,’ and 6 Other Stories You Should Read

Contently

The founders, spouses who used to work for Reddit, decided to build a place that would ban the degeneracy and abuse that’s too common online. When content-agnostic distribution networks promise massive profits to those otherwise “left out” of the global economy, how can we ensure that digital media companies are taking responsibility for their transactions? ” The Atlantic: Searching for Lost Knowledge in the Age of Intelligent Machines.

Live From Marketing Nation Summit: Day 2 Keynote – Step Up, Shape Up, and Fight On

Modern B2B Marketing

These winners span industries and company sizes, and are driving serious results in their organization. Gen Z, which includes ages 18 and younger, currently represents 30% of global population and $200 billion in spending. All but one came in time, which eroded his trust in Amazon.

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How utilized is marketing automation today? An expert weighs in

chiefmartech

There are maybe 20,000 or so companies worldwide that have invested in one of the leading platforms. All companies big and small struggle with resourcing. The vendors have done a great job of building out functionality as they move into new markets and verticals.

3 Big Brand Social Media Ideas Small Businesses Can Use

Vertical Response

But in the age of social media, it’s much easier for a small business to use ideas from large companies for their own social efforts. But a lot of companies (even big ones) struggle to produce video content.

What’s the Difference Between an Experience and a Customer Experience?

Content Standard

These scenes change value—going from negative to positive and vice versa—and build into a sequence of scenes until a climax. Instead, this story will help tactical marketers understand the psychological factors that come into play when a person decides to buy or interact with a company online.

What’s the Difference Between an Experience and a Customer Experience?

Content Standard

These scenes change value—going from negative to positive and vice versa—and build into a sequence of scenes until a climax. Instead, this story will help tactical marketers understand the psychological factors that come into play when a person decides to buy or interact with a company online.

Most Exciting Marketing Technologies to Adopt in 2017

Leadspace

After creating, building, and leading the Oracle Marketing Cloud from obscurity to industry leadership for the last 3 years, which was a beyond-amazing career experience (thank you Oracle!), And that’s before you get to the Google, FB, Amazon, MSFT, Verizon, … IDs.

Help! My Brand Went Viral: 12 Small Brands That Made It Big

Hubspot

contributions have stayed about 25 percent higher than the year before the challenge, and the average donor age has dropped from above 50 to 35. What happens when your company isn't even the one behind a viral sensation? "We the company inexplicably sold more cards.

Viral 49

The potential of blockchain technology: what every marketer should know

chiefmartech

Jeremy currently works with several of the leading companies in the blockchain and decentralization space. As usual, Fred Wilson says it succinctly and with authority in his post, The Golden Age of Open Protocols.

Skype 37

How to Create Content for Every Stage of the Buyer's Journey

Hubspot

Although it's called a "sales" funnel, it's been at the heart of marketing for ages. Then, I'll offer ideas up for effective types of content to create for folks in each stage, including examples from real companies.