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Sterling Commerce Focuses Retailers on Total Customer Experience

Customer Experience Matrix

This lets them increase sales without investing in added inventory or services. They only want to deal with one entity—the retailer of choice.the customers expects [sic] the retailer to make the whole experience seamless.” Consumers don’t really care how many partners or systems the retailer is using.

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Best Twitter Tips, Tools and Tactics of 2009, Part 1

Webbiquity

Learn the answers to these questions and others here in more of the best blog posts and articles from last year on Twitter techniques, tools and tactics. Favorite snip: “ Frank Eliason, director of digital care at Comcast…drew hearty laughter when he described the cable giant as being known for its customer service.

Twitter 100
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The Gig Economy Is Undeniably Growing… But Where’s It All Headed?

ClearVoice

All of it begs interesting questions about how the future of the freelance economy will evolve to remain a viable option to the mainstream masses who rely upon it on a daily basis. Repercussions have ensued for some companies who have abused it either knowingly, or even unknowingly. or expendable commodities? .”

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Best of 2009 (So Far): Twitter Tips and Tactics, Part 2

WebMarketCentral

Learn the answers to these questions and others here in more of the best blog posts and articles from last year on Twitter techniques, tools and tactics. Favorite snip: " Frank Eliason, director of digital care at Comcast.drew hearty laughter when he described the cable giant as being known for its customer service. 'I

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