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Salesforce Buys Evergage But Not For CDP

Customer Experience Matrix

Events in the past six months (stretching a bit to include early January 2020) include seven new funding rounds, three acquisitions of CDP vendors, four acquisitions by CDP vendors, and four asset sales by CDP companies. What’s particularly intriguing is the industry position of the firms in these deals.

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43% of Marketers Believe Their Data Acquisition Strategy Needs Improvement

KoMarketing Associates

Customer data continues to be a crucial part of marketers’ strategies, and new research indicates that there is room for improvement when it comes to data acquisition. Most marketers (42%) find customer data useful for personalization, while 38% said it’s helpful for email marketing initiatives.

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How Lego Bocks Explain Why Bloomreach Bought Exponea

Customer Experience Matrix

It also recalls other recent CDP acquisitions including Acquia buying AgilOne, Chapsvision buying NP6, SAP buying Emarsys, and Wunderkind buying SmarterHQ. These deals all involve CDPs with marketing automation functions (that is, segmentation, message selection, campaigns, personalization, and cross-channel orchestration).

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2018 Was a Great Year for Customer Data Platforms

Customer Experience Matrix

The industry added 29 vendors and 2,653 employees, slightly more than the 26 vendors and 2,233 employees added in 2017. Vendor funding increased $568 million in 2018 vs $492 million in 2017. It saw a new generation of purpose-built CDP systems for vertical industries and personalized messaging. Acquisitions.

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What's Next for the CDP Industry?

Customer Experience Matrix

It took some time for the vendors to realize that the database itself was ultimately more valuable than any one application, because the database was more central to their clients’ needs. But a more realistic explanation is that clients are always asking for new features and vendors are eager to oblige.

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How to Use B2B Marketing Automation to Personalize the Customer Experience

KoMarketing Associates

Through a blend of marketing automation, personalization, and enhanced customer experience, it is increasingly possible to nail that goal. Let’s be clear: Personalization works. The three amigos: marketing automation, personalization, and customer experience. We are so close to achieving it. Customers would agree.

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Google’s Privacy Sandbox: What you need to know

Martech

In particular, the new environment is expected to put obstacles in the way of targeting, personalization and measurement. Against this background, some 90% are shifting their personalization tactics, their ad spend, and the balance of first- and third-party data in their ad strategy. Other tactics will be needed to support acquisition.

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