2017 Retrospective: Things I Didn't Predict
Customer Experience Matrix
DECEMBER 1, 2017
In no particular order, things I didn’t quite expect this year include: - pushback against the walled garden vendors (Facebook, Google, Amazon, Apple, etc.) It’s pitifully easy to imagine the cable companies as enthusiastic censors of unapproved messages. no Customer Data Platform acquisitions. retailers focus on convenience.
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