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Summer 2020 Release: Introducing Seismic Interactive Content

Seismic

Today, I’m excited to announce that as part of our Seismic Summer 2020 Release, we are unveiling Seismic Interactive Content, a powerful new capability that delivers immersive, engaging buyer experiences. Seismic Interactive Content is a powerful catalyst that acts as an accelerant at the final touchpoint of buyer engagement.

Content 95
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What Do High-Performance E-Commerce Websites Do Differently? Results from the 2020 KPI Study

Moz

Posted by Alan_Coleman Hello Moz readers, We’re proud to bring some insights from the Wolfgang E-Commerce KPI Study 2020. The annual study provides KPI benchmark data which allow digital marketers analyze their 2019 performance and plan their 2020. What’s the key insight digital marketers need to act upon to succeed in the 2020s?

Studies 69
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How Customer Experience Management (CXM) will become Smarter in 2020

Valasys

Customer Experience Management is all set to become smarter in the year 2020. In an era of omnichannel marketing, marketers need to connect to customers at every touchpoint, analyze their multi-intent & accordingly, need to work out ways to deliver customer expectations. According to Forrester , experience-led companies have 1.6x

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CSG Acquires Kitewheel

The Customer

According to Forrester’s research on “How to Choose the Right Tech for Your CX Needs” (June 29, 2021), “[c]ustomer-obsessed firms must break down organizational silos to focus on the needs of their customers. For more information on CSG’s customer engagement solutions, visit [link]. .

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What is identity resolution and how are platforms adapting to privacy changes?

Martech

Identity resolution platforms enable marketers to “close the loop” of customer marketing, analytics and compliance with a comprehensive holistic view of activity across all of an organization’s customer touchpoints and channels. Its drawback is that it is limited to online touchpoints. Client ownership of first-party data.

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Measuring Customer Experience for B2B Marketers

Oktopost

” According to research in 2020, customer experience has now overtaken product and price as the key differentiator between brands. An effective way to hit the preceding touchpoints for a B2B buyer is through compelling case studies that include customer testimonials from B2B professionals in different career verticals.

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6 Customer Service Trends You Can’t Ignore in 2020

Single Grain

And the biggest humbling realization was that price and product are no longer the only competitive differentiators that make customers stay loyal. But this year, the biggest differentiator is customer experience. 6 Customer Service Trends You Can't Ignore in 2020. Book My Free Marketing Consultation.