Single Grain

FEBRUARY 12, 2020

6 Customer Service Trends You Can't Ignore in 2020. Dive Deeper: The Power of Social Shopping on Instagram (and How to Sell More in 2020). To put it briefly, this approach resulted in a 2x Net Promoter Score and over 100 reviews on Capterra, with an average rating of 4.5 Book My Free Marketing Consultation. out of 5.”.

Marketing Automation Services 98

Marketing Automation Services Work Management Marketing Management Marketing AI 98

Martech Advisor

DECEMBER 6, 2019

Customer Service Trends to Keep an Eye Out for in 2020. A study by Forrester estimated that self-service could result in over a 63% reduction in customer complaints. Churn Rate. The churn rate is another important metric that helps to calculate customer service satisfaction by calculating the number of customers lost.

Customer Satisfaction 79

Customer Satisfaction Lead Ranking Service Practices 79

Terminus

APRIL 22, 2021

But according to Forrester, less than 1 percent of leads turn into sales. In 2020, that number dropped significantly, to just 5.8 More importantly, what’s your win-rate? What’s your churn rate? And in marketing, the lead was king. By 2015, this trend begins to wane, as we see the rise of ABM. Pipeline Is Tops.

Leads 29

Leads Lead Marketing Qualified Leads Account Based Marketing 29

TrustRadius Marketing

NOVEMBER 2, 2022

KnowBe4 has been named a leader in the Forrester Wave(™): Security Awareness and Training Solutions, Q1 2020 and #1 Support, #1 Usability and #2 Feature Set in the 2021 TrustRadius Awards. They have been recognized as Microsoft 2020 Partner of the Year Finalist in the Customer Experience category for their email signature software.

Enterprise Management 98

Enterprise Management Digital Asset Management Work Management Marketing Management 98

TrustRadius Marketing

NOVEMBER 2, 2022

KnowBe4 has been named a leader in the Forrester Wave(™): Security Awareness and Training Solutions, Q1 2020 and #1 Support, #1 Usability and #2 Feature Set in the 2021 TrustRadius Awards. They have been recognized as Microsoft 2020 Partner of the Year Finalist in the Customer Experience category for their email signature software.

Enterprise Management 52

Enterprise Management Digital Asset Management Work Management Marketing Management 52