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Report: 46% of B2B Buyers Turn to Colleagues/Peers to Research Purchases

KoMarketing Associates

B2B buyers continue to do their own research before making a purchase decision, and new research shows that colleagues and peers are playing a more important role in the process. By this mark, 38 percent of B2B customers have already developed an informal list of potential service and product providers.

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Driving effective enablement through blended learning

Seismic

According to a 2018 report, nearly 70% of companies use some degree of blended learning in their training programs. Before joining Seismic, she was a Seismic customer who implemented a global instance of Seismic Learning. Learn how to decide where training lives and how to incorporate it into your readiness program.

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10 Most-Read Sales Articles of 2018

Zoominfo

The conclusion of 2018 not only allows us to look back and fine-tune our business strategies, but it also affords us the opportunity to reflect on a few things we got right this year. We’ve compiled a list of our most-read sales blog posts of 2018 to kick-off your new year on the right foot. So, allow us to indulge. Keep reading!

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4 Practical Tips to Avoid Confirmation Bias with AI

Vision Edge Marketing

Market and Customer Research: Danger Zones for Confirmation Bias Companies rely on customer research to develop new offerings, establish pricing models, and anticipate which customers are likely to purchase and which are likely to defect. Most of us take comfort in the familiar.

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B2B Customers Consult About Five Information Sources During Buying Journey

KoMarketing Associates

As marketers strive to deliver content that best suits their customers’ needs, new research indicates that B2B customers still prefer to consult a wide array of assets during the buying process. According to the “2018 B2B Buying Disconnect” report from TrustRadius, B2B buyers consult 4.9

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How to Avoid Failure in Your Customer Experience Strategy Planning for 2018

Aberdeen

It’s that time of the year where firms (operating on a fiscal year of January to December) evaluate their 2017 results and set 2018 objectives and the strategies to achieve them. As in years past, there is no shortage of recommendations outlining the top trends, strategies, and technologies companies must use to succeed in 2018.

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Customer Experience Trends 2018 – Part 4

Aberdeen

In this last article of our top customer experience (CX) trends and best practices for 2018, we’ll finish our observation of the processes that CX leaders plan to focus on to achieve their goals. The processes highlighted in our previous article were: customer journey mapping and automation. Augmented intelligence.

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