Do Self-Service Systems Really Lead to Better Results? Our Member Survey Offers Surprising Answers to Industry Questions
Customer Experience Matrix
SEPTEMBER 18, 2023
That has been true since the survey began in 2017 through last year’s survey: both CDP deployment and presence of a unified customer database have increased steadily. Past surveys have found that about 60% of deployed CDPs are reported as delivering value, while the remaining 40% are struggling. Self-service leads to success: false.
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