A Lack of Customer Advocacy Could Make B2B Buyers Walk Away
Marketing Interactions
APRIL 21, 2017
I was interviewing a client’s customer a few days ago for a persona project and something he said made me stop and think. He also says he reads white papers, does his due diligence, looks for facts and data to back up company claims, and talks to vendors. Things like: We chose [the vendor] because they really seemed to “get” us.
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