Remove satisfaction
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78 Customer Engagement Statistics

Zoominfo

Only 35% of respondents say their company has less than 5% of support interactions taking place over social, compared with 57% in 2011 ( source ). 42% of customer service agents are unable to efficiently resolve customer issues due to disconnected systems, archaic user interfaces, and multiple applications ( source ).

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Gamification: How Siemens got 23,000 engineers to learn about its brand

markempa

In March of 2011, the Siemens team launched Plantville. Players are challenged to maintain operation of their plant while improving productivity, efficiency and facility health. They compete with each other on key performance indicators like safety, on-time delivery, quality, energy management and employee satisfaction.

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Voice Search in B2B Marketing: What It Is, Why It Matters, and How to Use It for Your Business?

SalesIntel

Although it was introduced back in 2011, this feature was initially experimental. For these busy consumers, voice search is becoming an effortless way to access information quicker and more efficiently. As a result, this can help you boost customer satisfaction, loyalty, and retention. And this is especially true for B2B buyers.

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Holiday Spending Delivers Q4 Gifts to E-commerce Sellers

Biznology

The 2011 holiday shopping season blur, though hectic, was a welcome event for e-commerce sellers and online retailers. For example, in 2009, online sales equaled $129 billion, increasing to $143 billion in 2010, with a projected increase in 2011 to $197 billion. “Shopping and shipping” formed a fabulous team in 2011.

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Marketing, Death and Taxes

Marketing Insider Group

Now I know that 2011 planning season is in full swing. No, not the kind of listening that will allow us to be more efficient in sending unwanted messages. Augmented Reality For B2B Marketing in 2011?" Maybe Marketing isn’t as bad a death or taxes but sometimes it feels like it. Umair urges marketers to start listening.

Planning 100
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11 Reasons Why Outbound Telemarketing Programs Fail

Marketing Insider Group

Rob and I support and have adopted what we call the “Tele-Web” concept of driving the most efficient leads for sales through pull-based inbound programs. Augmented Reality For B2B Marketing in 2011?"

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Creating a Shared, Single View of the Customer

SWZD

Whether it is Marketing sharing a revenue number with Sales or Customer Support sharing customer satisfaction objectives with Sales, having shared objectives is the first step in the path toward creating a shared and single vision of the customer. Conclusions : In 2011, Google published an eBook titled ZMOT: Zero Moment of Truth.