contingency 
Adobe Experience Cloud Blog
MAY 11, 2011
If you have a contingent of crabby customers who are more willing to give you a “thumbs down” with others than to tell you how they feel directly, find an avenue with which they can speak directly to you, rather than about you.
Online Marketing Institute
DECEMBER 13, 2010
Brian Solis Home Articles Business – Marketing PR 2.0 – New Communications Social Media Speaking Books Appearances About The State of the Blogosphere 2010 December 13, 2010 View Comments The question we ask ourselves when examining the state of the blogosphere is whether or not the cup is half full or half empty?
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