Vidyard

JULY 9, 2019

We’ve broken the benefits down into three types—customer satisfaction, operating expense savings, and increased revenue— and provided examples of how leading organizations are achieving gains in those areas.

Enterprise Management 65

Enterprise Management Work Management Marketing Management Service 65

Biznology

FEBRUARY 22, 2012

For example, in 2009, online sales equaled $129 billion, increasing to $143 billion in 2010, with a projected increase in 2011 to $197 billion. Always crucial to customer satisfaction, the holiday tsunami of consumer spending could have uncovered important “weak spots” in any e-sellers’ team chemistry.

Spending 80

Spending Fulfillment Mobile Advertising Customer Satisfaction 80

Adobe Experience Cloud Blog

MARCH 9, 2020

Even further, potential customers who think at the margin carefully consider how much satisfaction they will receive from the next step they take. Since 2009, search advertising spending worldwide has increased from $26.7B As search marketers, we must assume that users on the internet are also rational. .

Search Marketing 160

Search Marketing Marketing Strategy Marketing & Strategy Webinar Metrics 160

Marketing Insider Group

JANUARY 31, 2013

Launching and running two successful marketing businesses for eight years allowed me the personal satisfaction of building my own business and the professional satisfaction of helping my clients grow theirs. I joined SAP as Head of North America Marketing in 2009.

Paid Search Agency 100

Paid Search Agency Advertising Agencies Planning ROMI 100

Outgrow

FEBRUARY 28, 2024

In 2009 , a team of scientists at Northwestern University made sports journalism history with Stats Monkey , a program that could write news stories without human help. That number jumped to 80% with AI-powered personalization , significantly boosting engagement and viewer satisfaction.

Statistics 52

Statistics Outgrow Resource Management Work Management 52

Outgrow

FEBRUARY 25, 2024

In 2009 , a team of scientists at Northwestern University made sports journalism history with Stats Monkey , a program that could write news stories without human help. That number jumped to 80% with AI-powered personalization , significantly boosting engagement and viewer satisfaction.

Statistics 52

Statistics Outgrow Resource Management Stats 52

The Effective Marketer

MARCH 15, 2009

Short-term productivity is exactly that, the 1% each day, the ability of now to clean up your inbox in 30 mins instead of 45 mins, the extra 5 mins you gained because you are now running effective meetings, and the satisfaction that your day is now being spent on things that matter. You can leave a response , or trackback from your own site.

Product 100

Product Effectiveness Marketing Automation Services Work Management 100

Customer Experience Matrix

APRIL 28, 2009

In any case, the ten deployments in the first four months of 2009 (or 12 if you count the two future dates) and 12 in 2008 highlights the newness and fast growth of the demand generation industry. I actually looked to see if there was any relationship between deployment year and satisfaction, and it newer customers may be a bit happier.

Demand Generation 120

Demand Generation Customer Surveys Demand Marketing Automation Services 120

Martech Advisor

DECEMBER 17, 2019

Remember Apple’s ‘Get a Mac’ campaign from 2005-2009? This is supported by the fact that millenials, who are already the largest consumer segment in US, have reported a 70% satisfaction rate with chatbot interactions.

Trends 102

Trends Gartner Paid Search Agency Marketing Management 102

Marketing Insider Group

JULY 21, 2010

In this 2 nd phase, released in September, 2009, the companies partnered with research firm OTX to validate their findings but this time they presented the survey respondents with actual search engine results pages. This allowed the research to quantify very few differences in actual behavior vs. reported behavior.

Paid Search Agency 100

Paid Search Agency Web 2.0 Customer Satisfaction Keywords 100

Industrial Marketing Today

JUNE 29, 2010

That’s a shame and here’s why — among the top ten in Interbrand’s Best Global Brands 2009 , IBM was listed at #2, Microsoft, GE and Intel at number 3, 4 and 9 respectively. Most CEOs of manufacturing, engineering and technical companies do not believe in the value of brand building and consider it the domain of consumer marketing (B2C).

Relevance 60

Relevance B2B Marketing Web 2.0 Brand Identity 60

Content Standard

JANUARY 25, 2018

In 2009, when I began my career managing social media marketing for clients, it was very simple. Marketing leaders get hung up on the financial ROI, but there is additional value that social offers that can have an impact on the bottom line through brand awareness, customer satisfaction, and lead generation. Social Media Evolution.

Social Media 81

Social Media Social Marketing Work Management Marketing Management 81

Martech Advisor

DECEMBER 6, 2019

In the above example, calculating the CLV would help Panera to make timely tweaks to service levels, new product launches, gamified programs and overall increasing the satisfaction at the point of experience. Customer Service: Do there need to be time and resources spent to manage customer satisfaction and customer experience?

Lead Ranking 59

Lead Ranking Advertising Benchmark Lead Scoring Examples 59

Online Marketing Institute

NOVEMBER 4, 2010

The common thread amongst these complaints is lack of 1) sales satisfaction and 2) lead quality. “We had real problems with lead quality.” “We We couldn’t reach half the contacts.” People said they couldn’t remember downloading the white paper.”

Demand Generation Agencies 40

Demand Generation Agencies Paid Search Agency RSS Paper 40

Porch Group Media

MAY 21, 2019

Of the 44% who do create targeted campaigns for re-engagement, two-fifths (39%) find that free resource offers are effective, marking the highest rate of satisfaction of the 5 campaign types identified. Google’s first ever tweet was sent in 2009. A few months before Twitter launched, the founders decided to change the name and rebrand.

Statistics 45

Statistics Mobile Advertising Emarketing Mobile Marketing 45

LEADership

SEPTEMBER 15, 2015

This deal was an extension of an existing 2009 sponsorship of $130 million over four years where Aon’s logo was displayed on Manchester United jerseys. What does that say for staff loyalty and employee satisfaction? In April 2013, Aon signed a $240 million sponsorship of Manchester United for an 8-year period.

B2B Thought Leadership 40

B2B Thought Leadership Brand Identity Branding P2P 40

Online Marketing Institute

JUNE 30, 2009

Posted by Magdalena Georgieva on Mon, Jun 29, 2009 @ 07:40 AM COMMENTS Been searching for an answer.everyone (nearly) agrees that blogs are a great way to bring eyes to your pages. posted on Monday, June 29, 2009 at 10:02 AM by Jack Leblond Jack - thanks for the comment. Any numbers to show success of one over the other? is awesome!

Blogger 40

Blogger RSS Inbound Marketing Internet Marketing 40

Hubspot

MARCH 9, 2017

Some team members will benefit from incentive-driven objectives, whilst others get satisfaction from other areas. A McKinsey & Company study from 2009 championed non-financial incentives, and other research suggested that only 13% feel the prospect of a bonus motivated harder working. Team-building : We’re social creatures.

Paid Search Agency 66

Paid Search Agency Advertising Agencies Ad Agencies Work Management 66

Online Marketing Institute

MARCH 13, 2011

www.avidian.com Clear Service-CRM Suite End-to-end web-based CRM,Billing, Sales, Document Mgmt,E-Marketing and Member Mgmt www.clearservice.com Technorati Blog Top Sites Technology blogs Awards Online MBA Rankings © 2009 CRM Mastery e-Journal| Get Customized with IDW Publishing Thesis DIYthemes. 6) ERP (17) Internet Cust. b2bmarketing

Enterprise Management 40

Enterprise Management Marketing Automation Services Work Management Marketing Management 40

Convince & Convert

SEPTEMBER 14, 2010

Other areas are improved Customer Service thru improved FCR and higher customer satisfaction, reducing costs anywhere between 15 to 40% through call deflection and predictive issue resolution management. The mouvement that is likely to flame out is the ‘entire movement’ is continuing to do things the old way with the new toys imo.

Social Media 123

Social Media Work Management Marketing Management Media 123

Paul Gillin

AUGUST 29, 2012

So staffers were understandably concerned when a Facebook group appeared in late 2009 entitled “ Pampers bring back the OLD CRUISERS/SWADDLERS.” “A brand whose whole equity is based on babies’ welfare isn’t going to do anything that poses any form of risk to a baby.”. However, few customers are fortunate enough to have that insight.

Paid Search Agency 50

Paid Search Agency Advertising Agencies Facebook Customer Satisfaction 50

Buzz Marketing for Technology

JUNE 27, 2008

User Satisfaction. New Top-Level Domains Expected in 2009. Enterprise. Requirements. Consumer IT. Risk Management. Knowledge Management. Compliance. Business Continuity. Process Improvement. Change Management. Collaboration. Marketing IT. Innovation. Executive Relationship. Governance. Portfolio Management. Partner/Vendor.

Enterprise Management 100

Enterprise Management Work Management Marketing Management Paid Search Agency 100

Hubspot

APRIL 18, 2019

The service hit its million users milestone by April 2009 , doubled to two million only five months later, and to three million just two months after that. The company focused on user satisfaction above all, answering thousands of help tickets and tweets each month, and leading directly to positive word-of-mouth amongst its early adopters.

Word of Mouth 98

Word of Mouth Paid Search Agency Companies Viral Marketing 98

The ROI Guy

OCTOBER 11, 2010

This represents substantial growth when compared to 2009 cut-backs; however, even with the 2010/2011 snap-back in spending, most marketing budgets will remain below pre-recession levels. For marketers, the news is good overall.

Efficiency 40

Efficiency Marketing Budget Marketing Management Effectiveness 40

Brandwatch Marketing

JANUARY 3, 2019

On 15 January 2009, a US Airways flight crashed on NYC’s Hudson River. Companies using Twitter for customer service see a 19% lift in customer satisfaction. In August 2007 the hashtag debuts, first proposed by user @chrismessina. how do you feel about using # (pound) for groups. As in #barcamp [msg]? The last two years have seen a 2.5x

Stats 107

Stats Statistics Twitter Customer Satisfaction 107

Salesforce Marketing Cloud

FEBRUARY 2, 2022

In 2009, newly married and burnt out by the post-recession corporate climate, Daniel McCollum turned in his key fob, returned his laptop, and quit his job as a nonprofit consultant. Uncover meaning, satisfaction, and flexibility with your ideal career in the cloud. Training global talent. Daniel McCollum, CEO, Torrent Consulting.

Personalization 98

Personalization Work Management Digital Transformation Peer-to-peer 98

Martech Advisor

MARCH 30, 2020

According to the book, customer loyalty is not driven by customer satisfaction or delight or customer service interactions. Considering the short shelf-life of books published that cover digital marketing, this book stands its ground despite being released in 2009. In Web Analytics 2.0,

Paid Content 140

Paid Content Work Management Marketing Management Marketing Analytics Tools 140

Adobe Experience Cloud Blog

NOVEMBER 6, 2017

But email made for desktop (600px) looked congested in mobile (320px) and by 2009, the need for email to be responsive grabbed speed. Introduced first in 2009, video in email made a stunning debut boosting the open rate to 19%. Contextual information. Tailor-made content. Relevant information. Live Video.

Email Marketing 134

Email Marketing Trends Planning Paid Search Agency 134

Customer Experience Matrix

NOVEMBER 8, 2013

It tracks this over time and uses the information in a variety of ways: to profile and summarize the health of each account; to send alerts about problems or opportunities; to display trends in usage, satisfaction, and other measures; and to analyze the customer base by relationship stage, revenue range, and other factors.

Enterprise Management 120

Enterprise Management Marketing Management Ideal Customer Profiles Marketing Automation Services 120

The ROI Guy

OCTOBER 7, 2010

To no surprise, a substantial decline occurred following the bursting of the technology bubble and recession in 2001, with a second more severe decline into the Great Recession in 2009. The good news is that most analysts are predicting 4-5% growth for 2011.

Budget Programs 40

Budget Programs Enterprise Management Marketing Management Marketing Automation Services 40

Hubspot

FEBRUARY 7, 2019

In 2009, Achor decided to test the ROI of happiness with the auditing and tax accounting firm KPMG. Additionally, he found life satisfaction scores continued to rise steadily, and were significantly higher four months later than they were a week after the training. The Real Effects of Positive Psychology in The Workplace.

Peer-to-peer 76

Peer-to-peer Thought Leadership Positioning Training 76

Convince & Convert

APRIL 28, 2010

Would the VP of Customer Satisfaction of Southwest Airlines have called Kevin Smith at home (after he was kicked off a plane for being too portly), if Kevin Smith did NOT have 1.6 million followers on Twitter? population. August 12, 2010 (766) Twitter Stream © 2008-2010 Convince & Convert, LLC. All rights reserved.

Social Media 147

Social Media Media Webinar Metrics Marketing & Strategy 147

Convince & Convert

JUNE 22, 2010

You have to work on a pilot program – maybe even in secret – to show social media’s impact on customer satisfaction. If you don’t have the obvious social chatter about your brand, you have to make the case that content creation will drive search, which drives traffic, which drives sales. Do You Believe?

Social Media 130

Social Media Media Paid Search Agency Budget Programs 130

Hubspot

JULY 8, 2015

In most corporate circles, [work/life balance is] the sort of phrase that gives hard-charging managers the hives, bringing to mind yoga-infused, candlelit meditation sessions and -- more frustratingly -- rows of empty office cubicles,” noted authors Claire Shipman and Katty Kay in a 2009 Time article. "So, they continued. Make More Money.”.

Work Management 28

Work Management Personalization Ethics Lead Ranking 28

Webbiquity

OCTOBER 10, 2012

It’s very affordable at $55 only and it is backed by a solid satisfaction guarantee.” Last updated: May, 2009. Last updated: August, 2009. Last updated: November, 2009. What the reviewers had to say: “Market Theme ($55) is a very user-friendly shopping cart solution for WordPress. ” – WinkPress.

eCommerce 100

eCommerce Paid Content Best Practices Work Management 100

Porch Group Media

JULY 11, 2019

From 2009 to 2017, US gross bookings for hotels grew from $116 billion to $185 billion and airline revenue increased from $155 billion to $222 billion. According to McKinsey, when a customer journey is done right, customer satisfaction jumps by 20%, revenue improves by 15%, and the cost of serving customers lowers by 20%.

Trends 40

Trends Marketing AI Marketing Management Loyalty 40

Convince & Convert

APRIL 14, 2010

Then, strategize ways you could make those problems disappear by providing better content (as with Geek Squad), faster response (as with Nationwide), or better access to help (as many companies are doing by launching online customer support communities using Get Satisfaction or other systems). All rights reserved.

Social Media 128

Social Media Media Paid Search Agency CAN-SPAM 128