Web Analytics Is Dead. So Is Customer Centricity. I Need a Drink.
Customer Experience Matrix
SEPTEMBER 23, 2009
Both announcements share several interesting features: they don't rely on traditional Web analytics (tracking page views); they involve vendors who report data from consumer panels; and they relate to measuring advertising measurement. But I think they, along with the Omniture/Adobe deal itself, hint at something more profound: the end of Web analytics as we know it. But many marketers are just getting their arms around traditional Web analytics.