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How Your Local Service Business Can Soar with Google’s Algorithm Updates

Webbiquity

The ubiquity of smartphones means that most consumers now begin their searches for local service providers online. They conduct research, look for the most convenient location, and read reviews from other customers before making a decision on which provider to use. Google’s intention wasn’t to penalize local service providers.

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Flytxt Offers Broad and Deep Customer Management

Customer Experience Matrix

I don’t know why: probably some combination of intense competition, easy switching when customers have no subscription, location as a clear indicator of varying needs, immediately measurable financial impact, and lack of legacy constraints in a new industry. Flytxt is a good example. The product itself is equally sprawling.

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Employee Advocacy for Financial Services: Webinar Takeaways, Part 1

Oktopost

It’s no secret that many financial services have embraced employee advocacy, citing the 2008 crisis as a turning point in the relationship between financial services and their customers.

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How Did We Do??!! How (Not) to Ruin the Customer Experience by Asking for Feedback

Webbiquity

For most of corporate history, most companies haven’t really wanted to hear from their customers. Web searches for “online reviews” took off, doubling between July 2008 and January 2011. But while 80% of companies believe they deliver ‘super experiences,’ only 8% of customers agree. How did we do?

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How purposeful branding is driving millennials and social entrepreneurship

Biznology

The world has changed dramatically in the past 10 years or since the 2008 recession. a purpose beyond profit or how it can improve the lives of its customers. This segment has recognized that the same jobs lost in the 2008 recession will never come back. They will make up 75% of the workforce in the U.S. by 2025, for example.

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Creating Powerful Customer Experiences for Financial Service Pros

PFL

Since the financial crash of 2008, banks and credit unions have been in a tight bid to … The banking sector has undergone some pretty major transformations in the past decade.

Service 40
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How To Use the Hero’s Journey for Content Marketing: A Good Story Goes A Long Way

Marketing Insider Group

But facts alone do not persuade companies to pay big money for software, consulting services, or other high-value items. Similarly, a business has a mission to help customers solve a problem. Customer interviews. Use the narrative to inspire questions for a customer interview and help them tell their own heroic story.