The Market for Web Testing Systems is Young
Customer Experience Matrix
MARCH 16, 2007
The article that particularly caught my attention was a Jupiterresearch report available from [x+1], which contained results from a December 2005 survey of 251 Web site decision makers in companies with $50 million or more in annual revenues. But I suspect the main factor is sample bias. Jupiterresearch doesn’t say where the original survey list came from, but it was probably weighted toward advanced Web site users. Sample bias is a well know issue among researchers.