TheCustomer Quick-Take: September 29, 2021
The Customer
SEPTEMBER 29, 2021
But companies that prioritize CX during a downturn stand to outperform their competition for years to come—as McKinsey research on the 2007–09 downturn has shown.3 Quick-Take: Travel companies are still absorbing COVID-19’s financial impact, and investing in CX now may seem too great a burden for many of them. PERSONALIZATION.
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