viral Youtube Related Topics 
Paul Gillin
DECEMBER 18, 2012
Most customer attacks don’t go viral, but they can be effective even without big numbers. Just last week a woman who claimed she had been victimized in a contract dispute with a big Canadian retailer took her cause to YouTube and Facebook. Farming Out Customer Care.
Paul Gillin
OCTOBER 10, 2012
Of course, you have to hand it to Corning for the most successful B2B viral video ever. I really like YouTube’s “relative audience retention” metric, which shows a video’s ability to retain viewers during playback by comparing it to all YouTube videos of similar length. Google also does a great job.
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