| | | Customer Experience Matrix | | Twitter | 42 articles |
| Page 1 of 1 | Previous | Next | CUSTOMER EXPERIENCE MATRIX SEPTEMBER 9, 2009 Why Social Media Really Matters If you’ve been wondering why Google should be concerned about Twitter and Facebook , that’s your answer. Summary: marketing has shifted steadily over time from passive to active consumer engagement. Social media is the latest stage in this evolution. Marketers need to master new skills at each stage; as they do, advertising budgets will shift to take advantage of the new medium's increased effectiveness. Of all that research I mentioned last week , two pairs of facts stood out. The other disparity was that search accounts for 5% of online time but 60% of online ad spending. authority. | CUSTOMER EXPERIENCE MATRIX DECEMBER 8, 2011 Social Media Features in Marketing Automation Systems: Who Does What? Social media is arguably overhyped as a marketing trend: it gets well under 10% of marketing budgets (different surveys have figures from 3% to 8%) and results are questionable (it was rated the least effective content marketing tactic in a recent MarketingProfs study ). But social is clearly growing fast and has great potential. Results are summarized in the table below. | | | | | | | CUSTOMER EXPERIENCE MATRIX DECEMBER 19, 2011 Influitive Helps Marketers Build an Army of Advocates managing awards, and API-level integration to pull profile data ( LinkedIn ), record completed challenges ( Quora , Twitter , Facebook , LinkedIn) and announce completed challenges ( Salesforce.com Chatter). Marketers recognize the potential reach of social media, but are rightly frightened that they can’t control the message. Most social marketing applications sidestep the issue by focusing on creating communities ( Jive , Lithium ), monitoring conversations (Radian6 , Trackur ) and running promotions ( CrowdFactory , Nextbee ). See my December 8 post for details.) | CUSTOMER EXPERIENCE MATRIX MARCH 19, 2010 Real Examples of Social Media ROI Summary: some published examples of "hard" ROI from social media. As part of the preparation for next Tuesday’s Webinar with 1to1 Media and Neolane (register here ), I poked around for some concrete examples of ROI from social media. Here’s what I found. Socialnomics blog by Erik Qualman offers a dynamic video with 33 “salient examples and data points” about social media ROI. The company expected this to yield at least one sale which would cover the entire annual cost of the program. million in tech spending by helping users share ideas on how to solve their problems more cheaply. | CUSTOMER EXPERIENCE MATRIX JULY 9, 2010 HiveFire Curata Cuts the Work in Content Aggregation You don’t need a special tool to scan the Internet: a simple Google Alert or Twitter search will do that for free. Content on the Web site can also be published through RSS subscriptions, email newsletters, Twitter, Facebook and LinkedIn. Summary: HiveFire Curata makes it easy to assemble and republish content on specialized topics, attracting visitors to your company’s Web site. Here’s an irony for you: the world is awash with content, but marketers struggle to find enough of it. It’s like a sailor dying of thirst. Of course, sailors really do die of thirst. | CUSTOMER EXPERIENCE MATRIX JANUARY 29, 2009 SQLStream Simplifies Event Stream Processing The system can also accept streams of XML data over HTTP, which includes RSS feeds, Twitter posts and other Web sources. I spoke earlier this week with SQLStream , which offers software to execute queries against data streams such as stock market prices, Web logs and credit card transactions. These queries can include on-the-fly calculations such as moving averages, as well as scans for patterns like a sequence of failed log-in attempts. Typical applications include security monitoring, fraud detection, and general business activity monitoring. This is clearly not a group to mess with. | | | | | | | | | -
CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 4, 2009 Low Cost Systems for Demand Generation My new obsession with Twitter (follow me as @draab) has led to several messages from people who seemed to have trouble choosing between Eloqua and Marketo. This is a bit perplexing, since those products are at the opposite ends of the spectrum: Marketo being relatively low cost / limited functionality / easier to learn, and Eloqua being higher cost / richer functionality / takes more training. It shouldn't be hard to figure out which one suits you better. But what really concerns me is that these people are apparently limiting their consideration to just those two products. Just kidding.or MORE >> -
CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JANUARY 25, 2012 Nimble Adds Social Data to CRM You can do a Twitter search for messages on that keyword, scan the Twitter profiles and Klout scores of people sending those messages, and push a button to add the interesting people to your contact list. Once you’ve added a contact, Nimble will automatically display their most recent Twitter, Facebook and LinkedIn activity every time you call up their record and let you send them messages through any of those products or by email. I had an intriguing demonstration yesterday from social CRM vendor Nimble. Here’s how it works. MORE >> -
CUSTOMER EXPERIENCE MATRIX | THURSDAY, SEPTEMBER 3, 2009 Show Me the Numbers: Hard Data on Internet Use and Media Spend Digging a little deeper within the social media category, the women’s blogger community BlogHer reported in its 2009 Women and Social Media Study that as of March 2009, 75% of women participated in social networks, compared with 55% who read blogs, 40% read message boards or forums, and 16% update status on platforms like Twitter. The Twitter figures are surely much higher by now.) The top three were: blogging (34%), microblogging ( Twitter) (29%) and Search engine optimization (28%). m sitting on a panel next week that will discuss long-term marketing trends. for email. MORE >> -
CUSTOMER EXPERIENCE MATRIX | MONDAY, FEBRUARY 4, 2013 The Marketing Funnel is Dead: Here's What Will Replace It But assuming that’s the not case – and I do after all read Twitter – the escalator analogy is not better than a funnel at illustrating today’s situation. Okay, I freely admit that headlines like “the marketing funnel is dead” are a cheap trick to attract attention. But I swear I came by this one honestly. Too tired to do any serious work on a recent plane flight, I scanned a random white paper that argued the traditional idea of a funnel didn’t capture the need to treat customers individually as they move towards a purchase. Now I was fully awake, and not in a good way. MORE >> -
CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 17, 2013 Lattice Engines Automates All Steps in Prospect Discovery The company also monitors Twitter, Facebook company pages, Quora, and LinkedIn profiles of people within each sales person’s network. 'There’s nothing new about using public information to identify business opportunities: it’s why lawyers chase ambulances and bankers phone lottery winners. But the Internet has exponentially grown the amount of data available and made it easily accessible. Lattice Engines was founded in 2006 to fill this gap. It supplements this with data from the clients'' own systems including customer profiles, Web site visits, and purchases. MORE >>
- Genoo and Act-On Software Add Social Marketing Features CUSTOMER EXPERIENCE MATRIX | TUESDAY, MAY 4, 2010
- Why Put Another $25 Million Into Marketo? CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, NOVEMBER 17, 2010
- Spredfast Offers Systematic Management for Social Media Campaigns CUSTOMER EXPERIENCE MATRIX | MONDAY, DECEMBER 14, 2009
- Social and Mobile Features Head the List of New Marketing Automation Capabilities CUSTOMER EXPERIENCE MATRIX | MONDAY, JUNE 4, 2012
- RedPoint Offers Broad, Deep B2C Marketing Automation CUSTOMER EXPERIENCE MATRIX | THURSDAY, JANUARY 3, 2013
- Matching Social Media to Your Needs and Resources CUSTOMER EXPERIENCE MATRIX | FRIDAY, MARCH 12, 2010
- Alterian Pushes Into Social Media Management with Techrigy Acquisition CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 16, 2009
- LoopFuse Captures More Web Traffic Data CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, NOVEMBER 17, 2010
- Acxiom Uses Social Media Data to Segment Email Lists CUSTOMER EXPERIENCE MATRIX | THURSDAY, SEPTEMBER 17, 2009
- Provenir Adds Social Listening to Customer Decisions: Another Customer Data Platform CUSTOMER EXPERIENCE MATRIX | FRIDAY, MAY 3, 2013
- Argyle Social Helps to Track Social Media Results CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 20, 2011
- Treehouse Interactive Refines Its Features and Targets Larger Firms CUSTOMER EXPERIENCE MATRIX | MONDAY, NOVEMBER 29, 2010
- Right On Interactive Offers Lifecycle Reporting CUSTOMER EXPERIENCE MATRIX | THURSDAY, NOVEMBER 4, 2010
- Aprimo Marketing Studio Expands the Scope of Marketing Automation CUSTOMER EXPERIENCE MATRIX | FRIDAY, AUGUST 21, 2009
- Act-On Software Stresses Ease of Use CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MARCH 9, 2011
- Silverpop's Latest Release Targets Sophisticated Marketing Automation Buyers CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MAY 11, 2011
- Affiliate Summit East: How to Stand Out in a Crowded Market CUSTOMER EXPERIENCE MATRIX | MONDAY, AUGUST 22, 2011
- Genoo Offers Web Marketing for Small Business CUSTOMER EXPERIENCE MATRIX | THURSDAY, MAY 6, 2010
- Aprimo Marketing Studio Supports Sophisticated Business Marketers CUSTOMER EXPERIENCE MATRIX | SUNDAY, JANUARY 31, 2010
- Marketing Automation System Trends: What We Found in the Raab Guide CUSTOMER EXPERIENCE MATRIX | TUESDAY, JANUARY 5, 2010
- Pedowitz Group's Sweet Suite Builds the Missing Link between Social Media and Marketing Automation CUSTOMER EXPERIENCE MATRIX | SUNDAY, AUGUST 23, 2009
- Two Interesting Blogs on Demand Generation CUSTOMER EXPERIENCE MATRIX | TUESDAY, DECEMBER 9, 2008
- Blog Posts I'll Never Write (With Apologies to Borges) CUSTOMER EXPERIENCE MATRIX | TUESDAY, FEBRUARY 10, 2009
- Will Twitter teach us to be concise and save the world from information overload? See my 1000 word blog post CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 11, 2009
- DemandBase Creeps Up the Value Chain CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, APRIL 1, 2009
- Demand Generation Implementation Survey - Background Results CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 28, 2009
- New White Paper and Eloqua Prospect Profiler CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MAY 27, 2009
- Demand Generation Vendors Offer Few Social Media Applications CUSTOMER EXPERIENCE MATRIX | TUESDAY, JUNE 2, 2009
- Simple Usability Studies Are Still Worthwhile CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 23, 2009
- Genius.com Adds Short URLs to Capture Social Media Replies CUSTOMER EXPERIENCE MATRIX | MONDAY, JULY 27, 2009
- Hubspot Offers Small Business Marketers a Big Bundle of Features CUSTOMER EXPERIENCE MATRIX | THURSDAY, JULY 30, 2009
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