Cintell

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Understanding the B2B Buying Disconnect

Cintell

To get a picture of the disconnect, take a look at the top five resources used by vendors, along with how buyers utilize these sources: There’s a clear trend here: branded content is either used less often or trusted less by most buyers. Brooklin Nash writes about the latest tools and small business trends for TrustRadius.

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Want to Deliver an Outstanding Customer Experience? Read On

Cintell

You need to analyze the trends in the market and also the key strategies being used by your competitors. This is when the customers are the most honest. Research the strategies being used by your competitors. It is rightly said that healthy competition is essential in order to do better in life.

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The Right Customer at the Right time

Cintell

The objective and approach are similar to the recent trend towards account-based marketing and predictive analytics. Finding the right time. Hand in hand with knowing the right customer is knowing the right time to engage with them.

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17 Things High-Performing Companies Do to Optimize Their Buyer Personas

Cintell

Both competitive and industry trend research is conducted at least quarterly. In addition to internal CRM data insights, extensive external data sources are used to augment internal data, this may include personality attributes, professional details, social indicators, education level, income, and more. This could mean four or more personas.

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5 Things Your Business Must Consider About Outsourcing Customer Research

Cintell

As buyers change, organizations are working to stay on top of shifting trends and customer preferences. In that article, Drucker describes how adherence to a segmentation model based on demographics blinded GM in the 1970s to strategically relevant marketplace trends in lifestyle and attitudes.

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