ViewPoint

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Persistence Pays—How 42 Lead Qualification Touchpoints Won a $1 Billion Deal

ViewPoint

One opportunity we turned over to a client took 42 touchpoints across 3 months to nurture to sales-qualified status. We know that in the lead generation, lead qualification and lead nurturing business, it takes multiple tries, across multiple cycles, to fully work a lead. Case-in-Point.

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Looking to enhance sales lead performance? Put process before technology.

ViewPoint

Media: Use all media in your arsenal, including outbound touchpoints that engage prospects and forge relationships needed to convert. Testing, segmentation, and nurturing non-lead outcomes make the usual bad list work for you (delivering 3x more return) and allow you to deliver an on-point message. More about this.

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Scheduling an Appointment With an "Uncloseable"

ViewPoint

Notice we used a multi-touch (18 touchpoints over approximately one month) cadence and utilized multi-media (calls, voicemails, emails) to get this prospect converted to a sales-qualified lead for our client. I'll be on vacation from 24 Aug to 2 Sep and will have limited access to email. call scheduled for 8 Sep at 11.

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Turning Raw B2B Sales Leads Into Real Opportunities: Don’t Give Up Too Soon

ViewPoint

Sometimes they respond to a letter or email from weeks earlier, or they call when the latest touchpoint coincides with their timing window. Many prospects will save your emails or letters and will eventually self-qualify.

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Lead Generation Best Practices Part 5: Multiply Touches/Media/Cycles

ViewPoint

Our clients’ prospects need an average of 12 contacts to engage, and lead nurturing can take even more touchpoints. From initial engagement to lead qualification and through long-term nurturing, frequent and systematic touches are essential. Multi-media : Use a smart mix of multiple media.

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Sales Leads: Why Your Reps Need Fewer, Rather Than More

ViewPoint

Each had already been contacted at least seven times; the best touchpoint techniques use multiple media—some combination of phone, voice message, email, letter, and direct mail. Each qualified lead is deemed to have “graduated” from unknown or long-term status to a near-term decision-making mode.

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B2B Marketers, Analyze This: How Do Prospects Score YOU on Their Experience?

ViewPoint

From the initial web search to interacting with your web site to engaging with inside or field sales reps, all of these touchpoints form an impression and influence their likelihood to recommend. Instead, spend time to really understand how your prospects—all of them—perceive their experience with your brand.