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Paul Gillin

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Surveys Show ‘Social Business’ Concept Gaining Traction

Paul Gillin

A recent survey of more than 2,000 small businesses by e-mail marketing provider Constant Contact found that 81% say they now use social media for marketing, up from 73% in the spring. It should be noted that the majority of respondents to the Constant Contact survey were customers, which means they are already marketing online.

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8 Data Points about the Importance of Customer Experience

Paul Gillin

Research published by Temkin Group last year reported that only 7% of the 255 large companies it surveyed could be described as reaching the highest level of customer experience maturity , although nearly 60% said their goal is to be the industry leader in customer experience within three years. That’s gonna be a tall order.

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Recent Posts: Expanding Social Authority and Enlivening Boring Predictions

Paul Gillin

IBM’s annual CISO survey shows that security executives are finally getting a seat at the leadership table. Two new surveys cast doubt on the value of social media as a lead generation vehicle. Research Shows CISOs Gaining Influence Even as Challenges Mount – Midsize Insider, Dec.

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Peer Reviews With a Difference

Paul Gillin

Despite ongoing allegations that even the biggest customer review sites are routinely manipulated by businesses and their detractors, 85% of consumers in one recent survey said they consult online reviews for recommendations of local businesses at least occasionally.

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A Chance for CIOs to Lead in Social Business

Paul Gillin

In particular, look at slide 3, which shows the results of a recent Economist Intelligence Unit Survey of 329 Business Leaders. The survey asked which group within the company had primary responsibility for social business. I created the presentation below largely for my talk tomorrow and wanted to share it.

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Gordon Gekko is So Last Century

Paul Gillin

but worldwide comes from a new Thomson Reuters survey of more than 1,000 professionals in Brazil, China, India, the U.K. Those who still cling to racial stereotypes should read Daily Beast’s take on the survey : “Workers are now united by global connectivity and curiosity rather than race, class, or gender.”

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Research Finds Expanded Marketing Role Correlates With Business Results

Paul Gillin

IBM just released a global survey of more than 360 marketing practitioners and one of the key findings is that marketers want to be better aligned with their IT organizations. The State of Marketing: 2012 IBM Global Survey. You can see a 28-slide summary of the top findings here. That’s a good thing, right?