Marketing Interactions

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The Importance of Humanness in B2B Content Experiences

Marketing Interactions

Storytelling reaches buyers on an emotional level and holds their attention. The experiences we create for the public, our buyers, our customers all have an impact. The closer you can get to your buyers and customers seeing your story as their story, the more humanness will be perceived as present in our content experiences.

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B2B Marketers Go for a Win with Customer Retention

Marketing Interactions

The customer retention programs you design deserve great and relevant storytelling. Marketers excel at storytelling and the more consistently the story builds across the entire continuum of the customer lifecycle—from net-new to advocacy—the higher you’ll see customer lifetime value (CLV) grow. After all, there’s more to lose….

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Why B2B Marketers are Critical to Revenue Operations

Marketing Interactions

The role of the B2B marketer must evolve to be the market whisperer and master storyteller across the continuum of the customer lifecycle. With buyers becoming more self-reliant, buying becoming more chaotic and confusing, and confidence jittery on both sides, we need to stack the deck in our favor the best way possible.

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Point of View in B2B Content Changes the Game

Marketing Interactions

And if your storytelling around the POV is stellar, they’ll make those stories their own and put themselves in the hero’s role. A few other advantages that come with a strong POV: Your audience is more likely to share your content. They’ll talk about it with other stakeholders. They’ll bring your ideas into meetings.

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The Blandscape of B2B Marketing Content Needs a Bit of Emotion

Marketing Interactions

The use of storytelling in B2B marketing content is also emotional, when done well. The prospect of career advancement by transforming a part of your company is, yes, emotional. Investing in the idea of change is emotional – Will it work? What if it fails? Imagine what we can do when we have X! Will the hero reach his goal?

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Revenue Teams Must Deconflict B2B Messaging

Marketing Interactions

As a side note: conflict is a key component of storytelling, but in relation to obstacles your hero must overcome, not confusion. In cases like this, it’s usually because no one person has control of the umbrella story and how it rolls out across the revenue team. Architect B2B Messaging and Stories Around Customers.

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3 Pivots B2B Marketing Strategies Need to Create Compelling Experiences

Marketing Interactions

There are a number of strategic tools that come to mind to achieve this outcome, such as personas and customer journey mapping and storytelling but to create and use them effectively; you need to embrace three fundamental pivots: Continuity: From Campaign to Continuum.