Customer Experience Matrix

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Provenir Adds Social Listening to Customer Decisions: Another Customer Data Platform

Customer Experience Matrix

The system is usually sold on a Software-as-a-Service (SaaS) basis, but on-premise licenses are also available. * For extra credit, compare and contrast Provenir’s primary Web site with the site for their listening division. ** Defined in Wikipedia as “mathematical structures used to model pairwise relations between objects”.

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Reading the Hype Meter for Customer Experience Management

Customer Experience Matrix

Of course, there are several titles related to CRM software (Microsoft CRM, Goldmine, ACT!, Wikipedia was interesting: it has brief article on “customer experience management” based mostly Bernd Schmitt’s work. Wikipedia has an even shorter entry under “customer experience”, but the definition is so good (i.e.,

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QlikView Scripts Are Powerful, Not Sexy

Customer Experience Matrix

But what the experience really did was clarify why QlikView is so much easier to use than traditional software. I was going to label QlikView scripting as a “procedural” language and contrast it with VBScript as an “object-oriented” language, but a quick bit of Wikipedia research suggests those may not be quite the right labels.

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What Makes QlikTech So Good?

Customer Experience Matrix

I don’t think QlikTech uses “associative” in the same way as Simon Williams of LazySoft, which is where Google and Wikipedia point go when you query the term.) Tags: qlikview qliktech software selection business intelligence vendor evaluation. Patent [number 6,236,986 B1, issued in 2001] would help but I haven’t looked.