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Thursday, December 11, 2008
or online "sorry about the nimrods in customer service if it was up to me I would have given you back your $576.87," is a valuable quality to possess. Trust is the critical characteristic in a world that has this ease of access to information and others. Trust is a two way street, why? to which I responded. Enter web 2.0
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Tuesday, August 18, 2009
Trust is not a new thing in marketing and communications. The most trusted name in news, is the most hackneyed phrase on TV. believe trusted means you transfer your brain space for figuring stuff out to others, you transfer your emotional defense mechanisms to another entity. Trust in social media is now at the individual level.
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Thursday, October 15, 2009
What is it that makes me -- and your potential buyers -- trust one company more than another when viewing a website? As a prospect, one of the things that makes me feel good about a product or service to is to see that others have had success it, and there is no better way to do that than through case studies and quotes.
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Sunday, March 7, 2010
But last week might have been his biggest buzz-killer when he revealed he charges $22,000 for a day of his services and then subsequently posted (and dropped) an appeal for un-paid interns for his company. Selling of his products, services, companies, book, affiliate links, and paid sponsors became a common theme. Or will it?
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Tuesday, May 4, 2010
One graph in particular stood out – A ranking of what people trust and how it changed since 2006. Quality Products and Services. Company I can Trust. Quality products and services. People today look for honest, trust-worthy companies – plain and simple. 2006 Top 3. Attentiveness to Customer Needs.
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Friday, January 8, 2010
Rain T oday , a great resource for those who market and sell services, selected their Best Book s of the Decade for marketing and selling professional services. If you market or sell professional services or have a complex sale be sure to put these “ best of the decade ” on your reading list. McLaughlin. McLaughlin. Galford.
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Friday, June 25, 2010
Marc’s slogan is ’no software’ His company offers CRM services via the Internet. Salesforce.com is the now multi-billion cloud computing company started by Marc Benioff in the beginning of 1999. Problems. Because of the enormous growth of the company and [.].
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Tuesday, June 30, 2009
The purpose of this post is to solely highlight the increased use of social media for sales, customer service, and customer feedback. However, as more potential and current customers seek information from trusted sources, that is our social graph and friend networks, these previously “secret&# processes are being brought to the surface.
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Thursday, February 19, 2009
do want to provide my perspective on one aspect of Jennifer Leggio’s comment: Client service comes first, always. There has been quite a bit of discussion from the original post and on a post by Jeremiah Owyang titled “Walking the Talk: Some Agencies and Vendors Demonstrate Social Media Prowess,&#. Tweet this on Twitter. del.icio.us
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Monday, March 16, 2009
The focus of the story is the impact of the economic downturn and potential TARP guidelines on the financial services industry. The first quote was in response to the Northern Trust involvement/sponsorship in a golf tournament. What I said was that in the B2B world of Financial Services (Investment Banking, Commercial Insurance, etc.)
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