satisfaction work 
Paul Gillin
JUNE 29, 2013
Social networks are transforming the way we work (whether the IT organization blocks them or not). Fifty-nine percent of satisfied professionals say that their organizations allow them to participate in online groups and/or chat rooms as part of their work compared to 40% of dissatisfied professionals. Let people use these platforms.
Paul Gillin
DECEMBER 27, 2011
McKinsey’s groundbreaking research in this area has consistently demonstrated that companies that leverage social technologies most aggressively see the payoff in market share gains, improved productivity and higher customer satisfaction.
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Paul Gillin
DECEMBER 18, 2012
Several of the case studies in New Influencers involved customer attacks in the days when blogs were about all people had to work with. The trouble is that the payoff of good customer satisfaction is a lot harder to measure than the benefit of a dime saved in production.
Paul Gillin
APRIL 24, 2012
It’s about giving people at every stage in the sales cycle the incentive to adopt tools that make their jobs easier and contribute to customer satisfaction. It’s basically using social stuff to do work stuff,” he said. Social business isn’t about tools and promises. Photo via NigelBeck.com.
Paul Gillin
DECEMBER 19, 2011
Your satisfaction = a big smile on my face. It appears you two live or work near each other. I found it was a lot faster than hand-lettering, and it works great with a blog, too. It’s really a great and useful piece of information. I’m satisfied that you just shared this useful info with us. Please keep us up to date like this.
Paul Gillin
SEPTEMBER 23, 2010
Like conductors, good moderators do their work in advance to bring out the best performance from the speakers. Good panels really are like orchestral performances: They work best when everyone contributes to making each other look their best. Please embellish these tips with your own comments. Before the Event. Know your place.
Paul Gillin
AUGUST 29, 2012
A spokesman for the CPSC said the agency works with hundreds of companies on various standards committees and the charges of collusion are baseless. Shah charges that P&G enjoys a cozy relationship with the CPSC that may have prompted the agency to downplay its findings. However, few customers are fortunate enough to have that insight.
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