Salesforce.com, Wikipedia and Youtube

My online influencer research and engagement process

Biznology

JULY 28, 2015

So, my process is: set up SDL SM2, add all the keywords I have collected through going down a Wikipedia rabbit hole, let it go to parse, search, and churn. The only real reason why I use SM2 at all is because neither GroupHigh nor Inkybee supports bulk upload of search terms, only the bulk upload of URLs.

Research

Research Process Long Tail Marketing Blogger

Reading the Hype Meter for Customer Experience Management

Customer Experience Matrix

DECEMBER 8, 2006

Salesforce.com) as well as generic topics like Branding for Dummies , Customer Service for Dummies and Marketing for Dummies. Wikipedia was interesting: it has brief article on “customer experience management” based mostly Bernd Schmitt’s work. Should we even bother with YouTube?

Work Management

Work Management Marketing Management Wikipedia Buzz

B2B Marketing Zone

My online influencer research and engagement process

Reading the Hype Meter for Customer Experience Management

Webinars

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