Remove sales

Chris Koch

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Why the volume and quality of interactions with customers has to pass for social media ROI

Chris Koch

I wish I could say that social media leads to sales. We need to believe that more engagement between our companies and the people we want to reach is a good thing that ultimately leads to sales—but down a long, narrow, winding path with a few jumps between cliffs thrown in there. Did the social media impression really lead to the sale?

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There is no social media strategy, only marketing strategy

Chris Koch

B2B marketing lays the path to a sales discussion and supports relationships with existing customers. It’s tempting to say that because B2B sales are highly dependent on relationships, social media will eventually reign supreme. It’s too early to reach any definitive conclusions on effectiveness.

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Where is your mobile marketing center of gravity?

Chris Koch

Could your salespeople benefit from mobile access to a sales enablement application giving them advice in the field for helping customers? Right now Foursquare is the Twitter of location. But Twitter and Foursquare already do that, so again, you need something more behind the app than just the location feature. Continuity.

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Why B2B marketers need to embrace deal marketing

Chris Koch

Honestly, why do we think that sophisticated B2B buyers are going to follow our brands on Twitter or become our fans on Facebook? of consumers follow a brand on Twitter for “service, support, or product news.”. What drives consumers to follow brands on Twitter? The answer is we don’t. Once again, the answer is they don’t.

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How Manchester United Revolutionized Sports Marketing

Chris Koch

Liverpool FC maintains 17 local language Twitter accounts. Sales of family season ticket plans increased from fewer than 500 in 2009 to more than 7,500 in 2012. As part of its sponsorship of UK soccer team Tottenham Hotspur, Under Armour ran a social media contest that attracted entries from fans in more than 50 countries.

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There is only one objective in social media: create learning networks

Chris Koch

Whether it’s blogs, Twitter, LinkedIn, or private communities that we build ourselves, the common thread is that by focusing on learning we build and retain buyers’ interest. Here are the key elements of learning networks: Create an internal learning network. Integrate the internal learning network and content processes with social media.

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How old-school data capture is poisoning marketing and what to do about it

Chris Koch

in their marketing—fewer than 35% of marketers in our survey have been using blogs or podcasts for more than one year, and just 3% have been using social media (LinkedIn, Twitter, Facebook, etc.) Now that may be due in part to the fact that most B2B marketers have only recently begun using Web 2.0 for at least that long.

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