There are a number of items that an inside sales team needs to be successful, from the daily operations and employees to management. Comprehensive Sales Training for the team (including initial and ongoing development and training). Inside sales managers need to make sure your team is exploiting these tools/skills on every call. good manager puts their employees in a position to succeed, which requires the right tools and best practices in place to do so. Below is a list of things to start with. strong CRM (like sf.com) with clean information (historical account data, etc).