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Salesforce.com and Oracle Buy Social Marketing Systems: Not the End of Marketing As We Know It

Customer Experience Matrix

Salesforce.com yesterday announced agreement to buy social media publishing vendor Buddy Media for $689 million, thereby adding another big fluffy piece to its “marketing cloud”. Just for symmetry, it’s worth pointing out that Salesforce.com acquired its own social monitoring system, Radian6 , in March 2011.

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The Salesforce.com AppExchange – A Time Saving Resource for Marketers

Adobe Experience Cloud Blog

I had accepted this as part of the job of being a marketer, until I started using the Salesforce.com AppExchange. The Salesforce.com AppExchange is a collection of cloud computing applications, all of which are pre-integrated with Salesforce.com. Plus, over 70 of them are free. . Easy to find the solution you need.

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Elevating B2B Customer Retention: Innovative Strategies for Lasting Relationships

Engagio

Here are a few more: Resource Optimization: Retaining customers allows businesses to optimize their resources effectively. Companies can allocate their resources towards improving products or services and enhancing customer experiences rather than constantly investing in acquisition strategies.

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Can’t Afford Artificial Intelligence for Your Small Business? Think Again.

Biznology

Human Resources departments use AI-assisted filters to detect keywords in resumes. Salesforce.com the world’s #1 CRM platform has plans starting at just $25 per month. Want to improve your online customer support? There’s a chatbot for that. Shipping and supply chain management is often managed by AI software. The future is now.

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What does ‘Real-Time Marketing’ really mean? by Salesforce

Martech

There are implications for the marketers’ back-end data processing systems and resource requirements. Some teams have resources to handle it and some don’t. Watch the free demo Originally published on Salesforce.com on February 28, 2023. The post What does ‘Real-Time Marketing’ really mean? appeared first on MarTech.

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SAP Buys hybris e-commerce Software to Build Its Version of Real Time Customer Management

Customer Experience Matrix

Fresh on the heels of yesterday''s blockbuster ExactTarget / Salesforce.com deal , SAP today announced acquisition of e-commerce vendor hybris software. During their call, the SAP and hybris managers unfairly implied that ExactTarget does nothing but email (without mentioning Salesforce.com or ExactTarget by name).

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Dreamforce 2014: Process Is More Important Than Analytics

Customer Experience Matrix

photo by Dion Hinchcliffe Salesforce.com ’s Dreamforce conference this year was the usual mix of spectacle, congestion, and heart-felt philanthropy. The core technology was acquired when Salesforce.com bought EdgeSpring last June. Winners will; losers won’t. It’s that simple.

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