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Customer Experience Matrix

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Provenir Adds Social Listening to Customer Decisions: Another Customer Data Platform

Customer Experience Matrix

Nodes can perform a wide range of operations including data gathering, calculations, updates, decisions, and messages to external systems. .** These, um, graphs , can contain branches, loops, and other advanced structures. The nodes can also contain other graphs that define a subprocess in more detail.

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Alterian Pushes Into Social Media Management with Techrigy Acquisition

Customer Experience Matrix

message boards/forums (such as LinkedIn discussions), wikis (such as Wikipedia ), video and photo sharing sites ( Flickr , YouTube ), and some mainstream media blogs ( The New York Times , Wall Street Journa l). This opens up a range of important applications beyond public social media tracking. microblogs (Twitter, Friendfeed , etc.),