Companies Scramble to Report on COVID-19 Business Impact
Customer Experience Matrix
APRIL 1, 2020
They found consumers evenly split between expecting to spend more or less over-all, with a just 32% expecting to shift purchases online. More social media consumption was one answer, with Facebook and Youtube heading the list. Ecommerce platform Yotpo ran its own survey on March 17, reaching 2,000 consumers across the U.S.,
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