| | | Paul Gillin | | Product | 62 articles |
| Page 1 of 1 | Previous | Next | PAUL GILLIN JUNE 24, 2010 How to Calculate Social Marketing ROI The basic features of the free Google Analytics service match the capabilities of products that cost thousands of dollars just a few years ago. This is a draft of chapter 10 of Social Marketing to the Business Customer by Paul Gillin and Eric Schwartzman. This chapter focuses on how to calculate ROI of social media and Internet marketing programs in general. They include Indium Corp., 1900%. | PAUL GILLIN AUGUST 9, 2012 How Twitter Amplifies a Customer Attack Free Twitter clients like TweetDeck and HootSuite do a good job of catching mentions of your brand or products. If an attack appears to be forming, look for the following: Trending hash tags that include your company name (most Twitter clients display the top trending tags by default; Whatthetrend.com can give you more detail); Keywords that indicate high levels of emotion or that refer to serious problems that are unique to your product category; Complaints directed specifically at your company (denoted by messages that begin with your company’s Twitter handle). Order From Chaos. | | | | | | | PAUL GILLIN JANUARY 20, 2011 How B2B and B2C Marketing Are Different Business executives buy companies as much as they do products. They want to talk to the people who build the products they are considering, ask detailed questions and gain confidence that the company is a worthy long-term partner. My fourth book, Social Marketing to the Business Customer , came out this week. The response is usually something like, “Well, you can do this, too. | PAUL GILLIN OCTOBER 10, 2012 What Makes a Good B2B Online Video Cisco has long done a good job of leveraging video in almost every kind of communications, from product announcements to contests to customer testimonials. lot of professional videographers have developed the skills they need for fast and high-quality online production and people are learning some basic best practices: Have a story to tell and a script to work from. Keep it brief. | PAUL GILLIN AUGUST 4, 2011 Facebook Can Work for B2B Marketers, But You Gotta Know the Rules Earlier in the week it used an in-line poll app to ask “ What content are you most excited to see on our Facebook page? Interestingly, videos and product announcements topped the list. In my work with B2B organizations, the question of how to use Facebook is invariably front and center. Let’s look at some examples of what they do well. SAP plays inline videos. million likes*. | PAUL GILLIN SEPTEMBER 15, 2011 Measuring the Immeasurable lot of people have been talking about Hewlett-Packard lately, but I doubt it’s driving profitable sales of HP products. My post last week about the shortcomings of Klout got several thousand views and generated quite a bit of discussion. it also got me several e-mails from companies that claim to have built a better mousetrap than Klout. Coming from a 50-year-old, it’s an insult. | | | | | | | | | -
PAUL GILLIN | THURSDAY, DECEMBER 16, 2010 The End of ‘Social Media’ Weak products will disappear quickly from the market, and advertising won’t be able to save them. Our range of options for buying and selling products and services will expand by orders of magnitude thanks to global connectivity. This is the time of year when a lot of people make predictions. ll resist that urge, though, and instead present a plea: Let’s make 2011 the year we stop talking about “social media.”. It’s not that social media is no longer important. On the contrary, today there’s almost no media today that isn’t social. Stunning. Barnum, BTW). IMDB has an app for that. MORE >> -
PAUL GILLIN | WEDNESDAY, JANUARY 25, 2012 Five Facebook Tips for Small Businesses Intel’s Facebook welcome page features product promotions, a gateway to its international pages, jobs, discounts and even a Twitter feed. For inspiration, you could do worse than look at Constant Contact’s Facebook wall , where the company constantly seeks input on everything from new product ideas to the choice of band at a celebration party. Most small businesses are terrible at marketing in general and online marketing in particular. That’s understandable: The founders are usually more passionate about what they do than about promoting themselves. Tip #5: Measure. MORE >> -
PAUL GILLIN | MONDAY, NOVEMBER 28, 2011 As Business Goes Social, CIOs Sit on Sidelines ” In the process, they learned the skills that have redefined office productivity. The disconnect between CIOs and the emerging world of social business became clear to me at a conference I attended about two years ago. entered the room late, but figured I could quickly catch up on the proceedings by checking the Twitter stream of attendees. With an estimated 300 senior IT executives in the room, I expected there would be plenty of chatter going on. To my surprise, not a single tweet had been logged during the past hour. Same Old Song and Dance. Playing pays off. MORE >> -
PAUL GILLIN | THURSDAY, MAY 27, 2010 The Power of B2B Communities Its namesake product is a sophisticated systems management suite for small and medium businesses (SMB) that it gives away for free. The SMB market is coveted by technology firms, and many of them pay Spiceworks for the chance to interact with the audience of over one million IT professionals for activities ranging from market research to product design. IT pros swap tips and tricks, review products and upload video tutorials. Members have posted more than 15,000 product reviews and created hundreds of discussion groups. Is it appropriate to a B2B setting? MORE >> -
PAUL GILLIN | WEDNESDAY, OCTOBER 5, 2011 Direct Marketing Doesn’t Have to Suck Gizmo’s Freeware – Why pay for commercial software when products of equal or greater value are available for free? In the weeks leading up to the Direct Marketing Association annual conference in Boston this week, exhibitors were out strutting their best stuff. Last week I got two letters in the mail that appeared to be personally addressed to me in a feminine hand (right). Both turned out to be promotions for companies exhibiting at the conference. One employs people to hand-address envelopes so that they appear to come from a friend. They fooled me good. Dump the Junk. MORE >>
- Facebook Tips for Midsize Businesses PAUL GILLIN | WEDNESDAY, OCTOBER 19, 2011
- Attack of the Customers: The Pampers Dry Max Crisis PAUL GILLIN | WEDNESDAY, AUGUST 29, 2012
- Cisco Does B2B Facebook Right PAUL GILLIN | THURSDAY, JANUARY 12, 2012
- The Social CIO: Texas Health Builds a Knowledge Engine PAUL GILLIN | FRIDAY, DECEMBER 9, 2011
- McKinsey Research Again Validates Social Technology Benefits PAUL GILLIN | TUESDAY, DECEMBER 27, 2011
- Know Thy Customer PAUL GILLIN | WEDNESDAY, OCTOBER 12, 2011
- Research Finds Expanded Marketing Role Correlates With Business Results PAUL GILLIN | FRIDAY, JUNE 22, 2012
- Live Blog: Lotusphere 2012 Opening Session PAUL GILLIN | MONDAY, JANUARY 16, 2012
- Oracle’s Social Media Policy PAUL GILLIN | THURSDAY, JULY 8, 2010
- Social Marketing Hangover PAUL GILLIN | THURSDAY, JANUARY 6, 2011
- Tips for Building a Quality Twitter Following PAUL GILLIN | FRIDAY, JANUARY 13, 2012
- Oracle’s Updated Social Media Policy PAUL GILLIN | WEDNESDAY, NOVEMBER 24, 2010
- Social CRM: Curb Your Enthusiasm PAUL GILLIN | THURSDAY, OCTOBER 7, 2010
- IBM’s Beck: Social Business is About Enablement, Not Control PAUL GILLIN | TUESDAY, APRIL 24, 2012
- Two B2B Social Marketing Initiatives Worth Checking PAUL GILLIN | WEDNESDAY, JUNE 29, 2011
- My Favorite Productivity Apps – Multimedia & Web PAUL GILLIN | MONDAY, NOVEMBER 8, 2010
- B2B Blogging Gets Publishing Discipline PAUL GILLIN | THURSDAY, MARCH 24, 2011
- Groupon Digs the Hole Deeper PAUL GILLIN | MONDAY, FEBRUARY 7, 2011
- Book Review: Tales From a Veteran Blogger PAUL GILLIN | WEDNESDAY, APRIL 10, 2013
- Tribes Rule the Hyper-Social Organization PAUL GILLIN | WEDNESDAY, SEPTEMBER 8, 2010
- How Much Should You Pay For Content? PAUL GILLIN | THURSDAY, JUNE 9, 2011
- IBMer: ‘Social Selling’ Is a Sales Process in Itself PAUL GILLIN | FRIDAY, APRIL 27, 2012
- Content Curation on Steroids PAUL GILLIN | THURSDAY, JULY 29, 2010
- Awareness E-Book Raises the Bar on Social Measurement PAUL GILLIN | FRIDAY, JULY 29, 2011
- IDC: US Tech Firms Underestimate Emerging Market Opportunity PAUL GILLIN | TUESDAY, MARCH 13, 2012
- My New Book, ‘Attack of the Customers,’ is now available PAUL GILLIN | TUESDAY, DECEMBER 18, 2012
- My Favorite Productivity Apps – Part One PAUL GILLIN | THURSDAY, OCTOBER 21, 2010
- Age of the Tablet Has Begun PAUL GILLIN | WEDNESDAY, NOVEMBER 17, 2010
- Millennials: Coming Soon to a Cubicle Near You PAUL GILLIN | THURSDAY, AUGUST 26, 2010
- Seven Questions to Ask About Your Website PAUL GILLIN | THURSDAY, MAY 13, 2010
- What Social Media Marketers Should and Shouldn’t Do PAUL GILLIN | TUESDAY, JUNE 18, 2013
- Best Gifts for Geeks: The Spiceworks List PAUL GILLIN | THURSDAY, DECEMBER 22, 2011
- ‘The Truth about Leads’ Is Just That PAUL GILLIN | THURSDAY, FEBRUARY 2, 2012
- How Will Computers Serve Us in 2020? PAUL GILLIN | MONDAY, OCTOBER 31, 2011
- An Intelligent Approach to Influence Measurement PAUL GILLIN | MONDAY, AUGUST 6, 2012
- Live Blog: 3M Unites Global Workforce With Technology PAUL GILLIN | TUESDAY, JANUARY 17, 2012
- Finding Balance in the Always-On World PAUL GILLIN | FRIDAY, MAY 4, 2012
- How Will Technology Affect Employment? PAUL GILLIN | MONDAY, OCTOBER 31, 2011
- Live Blog: How to Make Collaboration Cook PAUL GILLIN | MONDAY, JANUARY 16, 2012
- The Appeal of B2B Social Networks PAUL GILLIN | WEDNESDAY, JUNE 9, 2010
- Microsoft Down, But Hardly Out PAUL GILLIN | MONDAY, JULY 9, 2012
- Attack of the Customers Press Release PAUL GILLIN | THURSDAY, JANUARY 24, 2013
- Remembering Peter Morrissey PAUL GILLIN | SATURDAY, AUGUST 4, 2012
- Let Your People Speak! PAUL GILLIN | THURSDAY, FEBRUARY 24, 2011
- Paul Greenberg on Social Customers PAUL GILLIN | TUESDAY, APRIL 24, 2012
- Social Marketing Wisdom From a True Practitioner PAUL GILLIN | THURSDAY, JANUARY 24, 2013
- Economic Disruption: We’ve Seen This Before PAUL GILLIN | MONDAY, OCTOBER 31, 2011
- Did Coke Respond Effectively to Former Marketer’s Attack? PAUL GILLIN | MONDAY, JUNE 11, 2012
- Recent Writings: Negativity, Social Gaffes and Farewell to Case Studies PAUL GILLIN | FRIDAY, JULY 15, 2011
- Remembering Tom PAUL GILLIN | TUESDAY, DECEMBER 7, 2010
- Live Blog: Day 2 Kickoff Strikes Transformation Theme PAUL GILLIN | TUESDAY, JANUARY 17, 2012
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