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Marketing Interactions

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What Happens When B2B Buyers Start Using ChatGPT?

Marketing Interactions

My friend, Dave Brock , recently penned a post, Buyers Using ChatGPT , where he approached it from a sales perspective and suggests his readers: “Think of the power available to buyers in leveraging these tools to help them think about their buying process.”. Forewarned is forearmed, as the saying goes.

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Do Your B2B Buyers Understand the Problem?

Marketing Interactions

Trying to change it, rather than fix it – make it more “welcome” by modifying the process or the technology, or shifting direction to avoid the problem as it’s perceived to be. Meanwhile, vendors who sell a product that could answer the challenge your problem presents have spotted you on their intent data radar. Do you have this?

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Why Buyer-Driven Qualification Beats BANT

Marketing Interactions

Given that 94% of B2B Buyers say they are very well informed or somewhat informed before they talk to a sales rep, there’s a lot of opportunity for marketers to help buyers self-qualify as ¾ of them push off engaging with sales until the end of their change process. Vendor-focused. Need: This one is still valid. I couldn’t agree more.

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The Destructive Lack of Commitment in B2B Marketing

Marketing Interactions

This shouldn’t be a news flash > Buyers are driving and they’re choosing the open highways, rather than the vendor-operated toll roads. B2B buyers overwhelmingly want control over a simpler, convenient experience unencumbered by pushy tactics and self-interested vendors. How can you narrow that gap?

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Why B2B Marketers are Critical to Revenue Operations

Marketing Interactions

83% of a typical B2B purchase decision happens before a buyer engages with a vendor – therefore, marketing now owns impact across most of the buying process. Buyer-to-seller engagement hangs at 16% and will drop 2 – 3% further in the next few years (Gartner). Edelman/LinkedIn ).

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Use B2B Buyer Personas to Gain Consensus on Objectives

Marketing Interactions

This reality just screams for simplicity, context, and relevance from vendors—both marketers and sellers. For years I’ve been talking about the role of vendors in buying as mentors—guides to help buyers navigate the process. But many don’t want that responsibility and they often don’t know what they don’t know but should know.

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Why You Need to Revisit B2B Buyer Personas and ICPs

Marketing Interactions

The person/role you used to primarily engage with is now removed from the evaluation process, only stepping in at decision time. There are also the often-discussed changes, including how far along in the process buyers get before involving a vendor. Did you encounter obstacles you weren’t expecting during the buying process?