Customer Experience Matrix
APRIL 30, 2019
You could also add add products whose purpose is privacy, like ad blockers or proxy servers; the gazillion contenders in the pay-people-to-watch ads industry; privacy-enhancing extensions to standard products such as Google Chrome and Firefox; and, perhaps most prominent, the privacy-centered positioning of Apple.
Customer Experience Matrix
APRIL 13, 2018
Color me skeptical on that scenario: Facebook will probably renege once public attention turns elsewhere and few consumers will stop using services they enjoy due to privacy considerations. What does scare them is identity theft , so it’s just possible that regulations addressing that issue might provide privacy protections as a bonus.
Customer Experience Matrix
MAY 11, 2019
He dialed LOST – League of Strayed Travelers – a service that spanned multiverses with enough cross-traffic to establish cooperation. In the same way, we still have search engines and social networks and ecommerce, but they don’t personalize their services. Their experience is much like yours – many free services but little privacy.
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