Chris Koch

article thumbnail

The power of self-regulation in customer relationships

Chris Koch

Clear, simple product that everyone understands, right? When Zane started out, he faced competition from much larger bike shops, so he couldn’t afford to compete on price of the product. Simple things seem to be the most powerful, don’t they? Image via Wikipedia. Everyone knows what a bike shop does. The bowl of quarters.

Wikipedia 100
article thumbnail

Social media raises the bar for customer intimacy

Chris Koch

Customers rely on these companies to deliver reliability and quality at a low price. Product leadership. These are companies that rely heavily on innovative, exciting, status-conferring new products to hold customer interest. FedEx is an example, having invented the guaranteed overnight shipping model. Intimacy through content.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What Pisses off the Man Who is the Face of 3D Printing

Chris Koch

MakerBot , a manufacturer of desktop 3D printers priced at the level of a decent laptop, is the best known of companies producing a product that has already been raised to PC-level stature in terms of its potential impact on business and society.

article thumbnail

What the slow death of B2B publishing means for marketers

Chris Koch

But unlike the old print subscription models, where publishers qualified their audiences by setting minimum requirements for things like role in the organization and buying power (which allowed them to justify high prices for advertising), online traffic is essentially random. It’s a no win for everybody except the ad agencies.

article thumbnail

How old-school data capture is poisoning marketing and what to do about it

Chris Koch

Since the vbook explains the need for reliable connectivity (Level 3’s product), if the user browsed through several sections, we could reliably consider them a warm lead. Level of interest (we’re here because we’re interested in learning about business issues, not your products). Phone (c’mon—it’s a new century).

Web 2.0 100
article thumbnail

How to Grab Readers’ Attention: Be Counterintuitive

Chris Koch

But research by my colleague Stephanie Overby has found that the real workhorse driving increased customization of manufactured goods on the production line is the Computer Numerical Control (CNC) Machine. CNC machines make it easier for companies to customize products; alterations are just a matter of reprogramming the software.

Startups 100
article thumbnail

Patents Are Dead

Chris Koch

The Costs of Production Approach Zero for Everything. There are three other areas where the costs of production will soon reach zero, according to a fascinating academic article (in this rare case that’s not an oxymoron) by Mark A. Things Were Fine Until the Internet Came Along. But publishing and entertainment aren’t anomalies.

Copyright 100