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Customer Experience Matrix

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Flytxt Offers Broad and Deep Customer Management

Customer Experience Matrix

Pricing is based on number of customers, revenue-gain sharing, or both. Starting price is around $300,000 per year and can reach several million dollars. The roadmap is also impressive, including automated segment discovery and autonomous agents to find next best actions. Flytxt currently has more than 100 enterprise clients.

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Strikedeck Adds Automation to Customer Success Management

Customer Experience Matrix

In fact, the execution is fully automated: users define rules, called “recipes”, that listen for triggers such as support issues, new contracts, or late invoices and specify the action to take when the trigger occurs. Strikedeck pricing is based primarily on the number of accounts, with some adjustments based on deal size.

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Next-Generation Marketing Automation Systems Target Small Business

Customer Experience Matrix

The new entrants are clustered towards the small business end of the market, where they see an opportunity for simpler systems at lower prices than existing market leaders. System pricing starts at $99 per month for up to 1,000 contacts; a system with 15,000 contacts costs $499 per month. continuously updated) as well as static.

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Blueshift Offers a Simple B2C Customer Data Platform

Customer Experience Matrix

B2C CDPs have often included campaign engines that manage triggers, query-based segmentations, and multi-step program flows in addition to predictive models. What sets Blueshift apart – and this is typical of later entrants to a new market – are a lower price point and simpler operation than early B2C CDPs like RedPoint and AgilOne.

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Vizury Combines Web Page Personalization with a Customer Data Platform

Customer Experience Matrix

These can be sent on a fixed schedule or be triggered when the customer enters or leaves a segment. Pricing for Vizury is based on the number of impressions served, another echo of its original business. pricing could be different. Outbound options include email, SMS, Facebook ads, and programmatic display ads.

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ICON16: How Infusionsoft Plans To Dominate Small Business Marketing (and Make Life Better For Small Businesses Everywhere)

Customer Experience Matrix

Keywords alone have major limits – “price is too high” “price is a bargain” or “what’s your price” would all trigger the same reply if the system simply looks for the word “price”. One possible inference is that Infusionsoft would need a much lower-priced offering to reach that many customers.

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Mautic Offers Free, Open Source Marketing Automation

Customer Experience Matrix

The core features of B2B marketing automation have been well understood for nearly ten years and prices have been dropping steadily for about the same time. But pricing will remain well below standard marketing automation products. Scores can be adjusted by actions or triggers.