Chris Koch

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How much do you “charge” for your content?

Chris Koch

Yet while generally we can’t put a price tag on our content, we do charge for it. The price is the forms we make people fill out to download white papers or sign up for events. Trouble is, we take a one-price-for all approach to our content. Make no mistake; buyers understand the prices behind marketing content.

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How much do you “charge” for your content?

Chris Koch

Yet while generally we can’t put a price tag on our content, we do charge for it. The price is the forms we make people fill out to download white papers or sign up for events. Trouble is, we take a one-price-for all approach to our content. Make no mistake; buyers understand the prices behind marketing content.

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How Facebook’s privacy disasters will change B2B marketing

Chris Koch

Both Facebook and we have traditionally believed that the content services that we provide—in our case studies, white papers, webinars, etc.—come come at a price. It costs us money to produce this stuff, and therefore our consumers must pay a price. That price is personal information, company information, and buying intent.

Privacy 100
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The power of self-regulation in customer relationships

Chris Koch

He sees it entirely as a service business. And he aims to give away (as in free) as many services to his customers as possible. When Zane started out, he faced competition from much larger bike shops, so he couldn’t afford to compete on price of the product. They sell and fix bikes and they offer accessories.

Wikipedia 100
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What the slow death of B2B publishing means for marketers

Chris Koch

But unlike the old print subscription models, where publishers qualified their audiences by setting minimum requirements for things like role in the organization and buying power (which allowed them to justify high prices for advertising), online traffic is essentially random. It’s a no win for everybody except the ad agencies.

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Social media raises the bar for customer intimacy

Chris Koch

Customers rely on these companies to deliver reliability and quality at a low price. They are focused on lifetime customer value and are willing to incur short-term costs in order to build long-term loyalty and satisfaction—Nordstrom and Amex are a couple of B2C examples. Operational excellence. Product leadership.

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Where is your mobile marketing center of gravity?

Chris Koch

And while 3G makes the download speeds bearable, the price of the handsets continues to drop —making them really cheap and increasingly functional computers. The classic B2B mobile applications have been internally focused, giving maintenance people access to service information while they are out in the field.