Remove relationship

Chris Koch

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The power of self-regulation in customer relationships

Chris Koch

In this video of a conference presentation Zane did (don’t bother with the whole thing, just scroll down in the box marked “Chapters” to “Zane’s Cycles”—it’s short and sweet), he offers the bowl to people in the audience and asks them to take from the bowl. And he aims to give away (as in free) as many services to his customers as possible.

Wikipedia 100
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16 best practices for creating customer councils

Chris Koch

Consider pairing one of your top executives with a top executive from a customer to build relationship and shepherd participation in various customer programs. Use the customer council to feed an executive education program/forum whereby the content developed within the customer council is presented to a larger audience.

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16 best practices for creating customer councils

Chris Koch

Consider pairing one of your top executives with a top executive from a customer to build relationship and shepherd participation in various customer programs. Use the customer council to feed an executive education program/forum whereby the content developed within the customer council is presented to a larger audience.

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Is “social media campaign” an oxymoron?

Chris Koch

I’m a content guy and I think thought leadership is the best way to build nurturing relationships with contacts in B2B marketing. The presentation mostly hypes Eloqua’s Facebook campaign, but a couple of things stood out for me. I still believe that. Can campaigns coexist comfortably with a thought leadership lead nurturing strategy?

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Is “social media campaign” an oxymoron?

Chris Koch

I’m a content guy and I think thought leadership is the best way to build nurturing relationships with contacts in B2B marketing. The presentation mostly hypes Eloqua’s Facebook campaign, but a couple of things stood out for me. I still believe that. Can campaigns coexist comfortably with a thought leadership lead nurturing strategy?

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Why B2B marketers hate social media

Chris Koch

The first hurdle for B2B marketers in developing a social media strategy is presenting a case for why their companies should be involved in social media at all. B2B companies have fewer, more complex customer relationships and are often conservative and protective of those relationships. With good reason.

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How much do you “charge” for your content?

Chris Koch

Relationship. But it’s less familiar to lower-level buyers, who are only beginning to calculate this piece as the economics of social media open up the privileges of relationship from cheesy tchotckes at trade shows to online social networks. Account history. Are there social networks where you get paid for referring others?