Avitage

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The evolution of content quality criteria

Avitage

They aren’t part of a service agreement with content creation teams. Contextually Relevant and Personalized. For too many organizations I meet, content quality is assumed. Or, it’s delegated to those creating the content. Defined and documented content quality criteria typically don’t exist.

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Continuously Acquire Customer Stories, Insights, and Ideas

Avitage

Sales or customer service people engaging with customers are frequently in a position where a conversation leads to an interesting story. Enabling continuous acquisition can be as easy as having the sales or customer service person use a smart phone to create a voice. Just as important, they are available when needed.

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Continuously Acquire Customer Stories, Insights, and Ideas

Avitage

Sales or customer service people engaging with customers are frequently in a position where a conversation leads to an interesting story. Enabling continuous acquisition can be as easy as having the sales or customer service person use a smart phone to create a voice memo that […].

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More Than Content Needs Overhaulin’

Avitage

” Despite the lip service and pockets of success (sustainable?), Top Priority: Content Overhaulin’ While “purging, aligning and personalizing” content might be necessary work, what’s really required is a better process for content. sales enablement hasn’t yet met expectations. But then ….